Workplace Services Technician

iA Financial Group; Montreal; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible benefits

Pension plan

Employee share purchase plan

Job summary

iA Financial Group is seeking a Workplace Services Technician for our Montréal office. You will manage service requests, coordinate operations, and handle document management to ensure safe, compliant, and welcoming workspaces. This on-site role requires presence between 7:00 a.m. and 4:00 p.m. and fluent French with strong English skills.

You will collaborate with employees, vendors, and internal partners while maintaining data integrity and supporting continuous process improvements.

Qualifications

• Experience in customer service, administrative support, request management, or document management.
• Familiarity with service operations and coordinating multiple requests.
• Proficiency with Microsoft 365 and service management tools.

Responsibilities

• Receive, analyze, coordinate, and manage workplace services requests from start to finish.
• Be the primary contact for employees, visitors, partners, and vendors with professional, solution-oriented service.
• Coordinate daily site operations and follow up on internal and external requests.
• Maintain functional, safe, and compliant work environments per standards.
• Process and archive documents; ensure data integrity, traceability, and confidentiality.
• Document requests in corporate systems and maintain reliable data for tracking and service levels.
• Coordinate workspace, meeting room, and events; setup and follow-up before, during, and after activities.

Skills

Customer service

Administrative support

Request management

Document management

Service operations

Education

Office administration diploma

Tools

Microsoft 365

Job description

Job Description Workplace Services Technician Build Your Future With Us Are you passionate about delivering exceptional service and helping create functional, safe, and welcoming work environments? As a Workplace Services Technician, you will play a key role in managing service requests, coordinating operational activities, and overseeing document management for our Montréal office. This position offers an excellent opportunity to showcase your organizational skills and solution-oriented approach within a caring and trusted organization. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation. This is an on-site position located in Montréal. Presence on-site is required based on established service coverage needs, between 7:00 a.m. and 4:00 p.m.

What You’ll Accomplish With Us

As a Workplace Services Technician, you will be at the heart of our mission.

• Receive, analyze, coordinate, and manage workplace services requests from start to finish
• Act as a primary point of contact for employees, visitors, partners, and vendors by providing professional, accessible, and solution-oriented service
• Coordinate activities required for the day-to-day operations of the site and ensure follow-up on requests involving internal and external partners
• Contribute to maintaining functional, safe, and compliant work environments aligned with organizational standards
• Process, classify, scan, archive, and control physical and digital documents while ensuring information integrity, traceability, and confidentiality
• Document requests within corporate systems, perform required validations, and maintain reliable data to support activity tracking, commitments, and service levels
• Coordinate requests related to workspaces, meeting rooms, and events, including room setup and service follow-up before, during, and after activities
• Participate in the continuous improvement of processes, procedures, tools, guides, and tracking mechanisms
• Support the collection and analysis of data used to measure service performance and identify issues, pain points, and operational risks
• Move regularly throughout the workplace and handle materials required for basic room setups while adhering to health and safety practices

What Will Help You Succeed in This Role

We are looking for someone who:

• Holds a college diploma in office administration, business administration, documentation techniques, information management, or a related field.
• An equivalent combination of education and relevant experience may also be considered
• Has relevant experience in customer service, administrative support, request management, document management, or service operations
• Is recognized for a strong customer focus and commitment to creating a positive employee experience
• Demonstrates excellent organizational, planning, and prioritization skills
• Is comfortable coordinating multiple requests simultaneously in a fast-paced environment
• Demonstrates rigor in information management, request documentation, and compliance with established processes
• Possesses strong analytical, problem-solving, and initiative-taking abilities
• Has excellent interpersonal skills and a collaborative approach
• Is proficient with Microsoft 365 and comfortable using service management technologies
• Has excellent written and spoken communication skills in both French and English, with a perfect command of French
• Demonstrates professionalism, discretion, sound judgment, and a strong commitment to confidentiality
• Advanced English proficiency is required, as the successful candidate will regularly communicate verbally and in writing, coordinate requests, and follow up with English-speaking partners and vendors

Why You’ll Love Working With Us

A work environment where learning and development combine with a shared pursuit of excellence Artificial intelligence tools available to everyone, helping increase individual effectiveness and supporting organizational growth A healthy, safe, equitable, and inclusive workplace where everyone can thrive and reach their full potential Access to innovative and inspiring workspaces in the heart of our Montréal site Competitive Benefits Flexible group insurance plans Competitive pension plan Employee share purchase plan Vacation program, plus wellness and personal development days Telemedicine services Employee and Family Assistance Program (EFAP) Ergonomic furniture program Performance bonus Discounts on iA products And much more!

Location(s) Montreal / 1981 McGill College Avenue Other Possible Location(s)

Company iA Financial Group

Posting End Date 2026-10-30

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.