Workplace Operations Specialist

Arcadis; Vancouver; On-site; CAD 65,000 - 75,000; Full time

Job summary

A leading company in sustainable design and consultancy, Arcadis is seeking a Workplace Operations Specialist in Vancouver. This role focuses on delivering operational services, managing teams and ensuring compliance with health and safety standards, while aiming to enhance the user experience across workplaces. Join a diverse team committed to making a significant impact in a collaborative environment.

Qualifications

• Minimum five years’ experience leading FM/Workplace services.
• Sound knowledge of FM/Workplace practices and delivery.
• Familiarity with IT systems and AV equipment.

Responsibilities

• Deliver Workplace operational services with effective and efficient standards.
• Manage internal teams and outsourced Workplace suppliers.
• Ensure health and safety compliance and workplace standards.

Skills

Leadership

Customer Service

Compliance Management

Collaboration

Problem Solving

Tools

AV software

IT systems

Job description

Arcadis Vancouver, British Columbia, Canada

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

Arcadis is looking to hire a Workplace Operations Specialist. The role is accountable for the delivery of the Workplace promise through the delivery of Workplace operational services to a designated group of offices with focus on the leadership and management of the Arcadis Team and contractors to deliver the expected effective and efficient delivery of the highest standards of service alongside administrative activities and responsibilities for health and safety and environmental compliance tasks.

The role will interface with Arcadis enabling functions and with other Arcadis regions, functions, people and contractors to support this roles’ delivery of an effective and efficient service provision.

Reporting Line: Workplace Operations Senior Specialist / Country Workplace Operations Manager

Location: Role is based in Vancouver, BC only.

Role accountabilities:

Workplace Operations Specialist is accountable for the delivery of a best-in-class user experience to all users of workplaces you are responsible for, through the management of an internal team and/or through the contract management and service delivery of outsourced Workplace suppliers. Ensuring standards and Key Performance Indicators are met for all offices within your region. You will be reporting to and working with the Canada-Workplace Operations Manager to develop the office budget for your region and approve location specific service costs within your approval limits, report and respond to variance questions relating to your region. You will be responsible for interface with other Arcadis functions including safety, health, environment & Quality (SHEQ) to ensure agreed Workplace Health and Safety and Sustainability responsibilities are met for your region. You will work with Canada Workplace Operations Manager to support the review of Workplace standards, coordinating Workplace communication and executing workplace projects within the property/s when required.

Principal Accountabilities & Responsibilities

• Provide leadership, guidance and development to the workplace coordinators within your region
• Responsible for compliance with relevant legislation, codes of practice, Arcadis’ workplace standards and for operational workplace services and HSE responsibilities.
• Owns workplace related issue(s) within your region and deliver the solution whilst accountable for escalating to Canada Ops Manager and resolution of portfolio related Workplace issues
• As subject matter specialist, Workplace operational matters related to the property/s are addressed and escalated as necessary to the Canada Workplace Ops Manager.
• Effectively manage the supply chain to deliver consistent standards of service, financial and operational compliance and a partnership approach which allows innovation and continual improvement within their region.
• Accountable for the compliance and service delivery of any contractors or sub- contractors (including obtaining WHIMIS, MSDS & COI)
• Interface with IT, Finance, People Services, Marcomm as required within region and alignment within workplace ops.
• Participate as a key member of the wider Workplace team, supporting development, innovation, and improvement. Draft regional or site office level communication relating to operational or social impact and send for review to the Canada Workplace Ops Manager
• Lead by example to the reporting team by creating a collaborative and supporting work environment where each team member to be accountable for raising the service delivery standard.
  
  

Qualifications & Experience:

• Demonstrable experience of FM/Workplace or similar, customer facing environment.
• Sound knowledge of IT systems used in the delivery of Workplace services.
• Sound knowledge of FM/Workplace matters and practices gained by sufficient experience working in a similar environment.
• A minimum of five years’ experience leading FM/Workplace service
• Familiarity with various IT peripherals and equipment for workplace
• Familiarity with AV software/equipment typically used to manage and host meetings.
  
  

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

The salary range for this position is CA$65,000 - $75,000. The base salary represents Arcadis’ hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualifications for the role.

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