Operations Specialist, Terminal Services

Vancouver International; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A major airport in Vancouver seeks an Operations Specialist for a full-time position. This role focuses on optimizing processes, managing projects, and advancing financial oversight in terminal services. The ideal candidate will possess strong analytical skills and collaborate effectively with stakeholders to enhance airport operations.

Qualifications

• At least 3 years of recent, relevant experience in a dynamic environment.
• Expertise in advanced data analytics and contract management.
• Proven ability to analyze and present complex financial data.

Responsibilities

• Develop strategies for optimizing contract processes.
• Lead lifecycle of terminal service delivery and KPI management.
• Cultivate relationships across departments for service alignment.

Skills

Advanced data analytics

Communication

Negotiation

Project management

Interpersonal skills

Education

Post-secondary degree in Business

Post-secondary degree in Aviation Management

Post-secondary degree in Airport Operations

Post-secondary degree in Process Engineering

Post-secondary degree in Logistics

Post-secondary degree in Project Management

Job description

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Facilitation team plays a pivotal role in YVR's terminal operations, driving enhancements in essential processes such as customs, check-in, and security. As the primary liaison with multiple government agencies operating at YVR, the team fosters collaboration to streamline operations and elevate the overall airport experience.

Position overview

Do you excel in a fast-paced environment where priorities shift and challenges arise? Are you a strategic thinker with a track record of leading complex projects? Do you have a passion for enhancing the passenger experience at one of the world's busiest international airports? If so, this is your opportunity to make a meaningful impact!

We have a permanent, full-time opportunity for an Operations Specialist, Terminal Services , reporting to the Manager, Terminal Services. The successful candidate will be responsible in ensuring efficient airport operations by optimizing processes, managing projects, analyzing data for performance improvements, engaging stakeholders, fostering a safe work culture, and overseeing terminal assets and programs.

Key responsibilities include :

• Develop and implement strategies for optimizing contract processes based on comprehensive financial analysis, industry best practices, and emerging technologies.
• Provide detailed financial oversight of multiple service contracts, including proactive expenditure analysis and Living Wage implications to inform RFP preparations.
• Conduct forensic cost reviews to break down service agreement components, ensuring financial transparency and accountability.
• Lead the full lifecycle of Terminal service delivery, from development and testing to implementation, monitoring, and evaluation of operational processes.
• Manage service contract performance by establishing, tracking, and refining Key Performance Indicators to drive operational efficiency.
• Cultivate strong collaborative relationships across internal departments to ensure service contracts align with corporate and operational objectives.
• At least 3 years of recent, relevant experience in a dynamic, regulated environment or a major international airport, supported by a post-secondary degree in Business, Aviation Management, Airport Operations, Process Engineering, Logistics, Sciences, Project Management, Technology, or a related field—or an equivalent combination of education and experience.
• Expertise in advanced data analytics with a strong ability to derive actionable insights.
• Extensive experience in contract management, including financial oversight and strategic interpretation of contract language.
• Proven ability to analyze and present complex financial data from multiple service contracts with clarity and precision.
• Exceptional communication, networking, interpersonal, negotiation, facilitation, and presentation skills, with experience delivering engaging presentations to large audiences.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

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