Workplace Operations Specialist

Poutrix; Vancouver; On-site; CAD 65,000 - 75,000; Full time

Job summary

A leading company in sustainable solutions is seeking a Workplace Operations Specialist in Vancouver, BC. The position involves overseeing operational services and ensuring the delivery of a best-in-class user experience. Candidates should have strong leadership abilities, customer-facing experience, and deep knowledge of facility management practices to enhance workplace standards and safety compliance.

Qualifications

• Experience in FM/Workplace or a similar environment.
• Sound knowledge of IT systems for facility management.
• Experience in managing workplace services.

Responsibilities

• Manage and deliver high standards of workplace service.
• Lead the internal team and manage supplier contracts effectively.
• Ensure compliance with relevant workplace health and safety legislation.

Skills

Customer-facing environment

IT systems knowledge

Compliance and safety standards

Leadership

Collaboration

Education

Minimum five years experience

Job description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

Arcadis is looking to hire a Workplace Operations Specialist. The role is accountable for the delivery of the Workplace promise through the delivery of Workplace operational services to a designated group of offices with focus ontheleadershipandmanagementoftheArcadis Teamandcontractorsto deliver the expected effective and efficient delivery of the highest standards of servicealongsideadministrativeactivitiesandresponsibilitiesforhealthandsafety and environmental compliance tasks.

TherolewillinterfacewithArcadisenablingfunctionsandwithotherArcadis regions,functions,peopleandcontractorstosupportthisroles’deliveryofan effective and efficient service provision.

Reporting Line: Workplace OperationsSeniorSpecialist /CountryWorkplaceOperationsManager

Location: Role is based in Vancouver, BC only.

Role accountabilities:

WorkplaceOperationsSpecialistisaccountableforthedeliveryofabest-in-class user experience to all users of workplaces you are responsible for, through the management of an internal team and/or through the contract management and servicedeliveryofoutsourcedWorkplacesuppliers.EnsuringstandardsandKey Performance Indicators are met for all offices within your region. You will be reporting to and working with the Canada-Workplace Operations Manager to develop the office budget for your region and approve location specific service costswithinyourapprovallimits,reportandrespondtovariancequestionsrelating toyourregion.YouwillberesponsibleforinterfacewithotherArcadisfunctions including safety, health, environment & Quality (SHEQ) to ensure agreed WorkplaceHealthandSafetyandSustainabilityresponsibilitiesaremetforyour region.YouwillworkwithCanadaWorkplaceOperationsManagertosupportthe review of Workplace standards, coordinating Workplace communication and executing workplace projects within the property/s when required.

Principal Accountabilities&Responsibilities

• Provideleadership,guidanceanddevelopmenttotheworkplacecoordinators within your region
• Responsibleforcompliancewithrelevantlegislation,codesofpractice,Arcadis’ workplace standards and for operational workplace services and HSE responsibilities.
• Ownsworkplacerelatedissue(s)withinyourregionanddeliverthesolution whilstaccountableforescalatingtoCanadaOpsManagerandresolutionof portfolio related Workplace issues
• As subject matter specialist, Workplace operational matters related to the property/sareaddressedandescalatedasnecessarytotheCanadaWorkplace Ops Manager.
• Effectivelymanagethesupplychaintodeliverconsistentstandardsofservice, financialandoperationalcomplianceandapartnershipapproachwhichallows innovation and continual improvement within their region.
• Accountableforthecomplianceandservicedeliveryofanycontractorsorsub- contractors (including obtaining WHIMIS, MSDS & COI)
• InterfacewithIT,Finance,PeopleServices,Marcommasrequiredwithinregion and alignment within workplace ops.
• Participate as a key member of the wider Workplace team, supporting development,innovation,andimprovement.Draftregionalorsiteofficelevel communicationrelatingtooperationalorsocialimpactandsendforreviewto the Canada Workplace Ops Manager
• Lead by example to the reporting team by creating a collaborative and supportingworkenvironmentwhereeachteammembertobeaccountablefor raising the service delivery standard.

Qualifications & Experience:

• DemonstrableexperienceofFM/Workplaceorsimilar,customerfacing environment.
• SoundknowledgeofITsystemsusedinthedeliveryofWorkplaceservices.
• SoundknowledgeofFM/Workplacemattersandpracticesgainedbysufficient experience working in a similar environment.
• Aminimumoffiveyears’experienceleadingFM/Workplaceservice
• FamiliaritywithvariousITperipheralsandequipmentforworkplace
• FamiliaritywithAVsoftware/equipmenttypicallyusedtomanageandhost meetings.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

The salary range for this position is CA$65,000 - $75,000. The base salary represents Arcadis’ hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualifications for the role.

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