Workplace Operations Coordinator (On-Site)

Scotiabank; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading bank seeks a Workplace Operations Coordinator to enhance the workplace experience in Toronto. This role involves supporting management, ensuring compliance with regulations, and managing day-to-day operations. Candidates should have relevant experience, strong communication skills, and proficiency in MS Office.

Benefits

Flexible benefits

Diversity and inclusion initiatives

Qualifications

• 1-3 years relevant experience.
• Knowledge of bank organization and MS Office.
• Strong organizational, communication, and independence skills.

Responsibilities

• Act as contingent staffing for floors in the absence of a Workplace Lead.
• Provide on-site support for employees and guests.
• Manage virtual support platforms and report on floor capacity.

Skills

Service delivery

Continuous improvement

Community management

Communication

Organizational skills

Tools

MS Office

OfficeSpace

MS Teams

Visitor Management System

Job description

Requisition ID: 226061

Join a purpose-driven, high-performing team committed to results in an inclusive environment.

Purpose:

The Workplace Operations Coordinator supports the Workplace Lead and management team at Scotiabank North, focusing on enhancing the workplace experience and providing backup support to the Workplace Lead team.

This role requires skills in service delivery, continuous improvement, community management, and communication to ensure engagement and productivity of employees and visitors. The coordinator ensures activities comply with governance regulations, policies, and procedures, and incorporates learnings for future improvements, collaborating to support the Operations Model.

Key Responsibilities:

1. Act as contingent staffing for floors in the absence of a Workplace Lead, onsite or virtual.
2. Provide on-site support for employees and guests.
3. Manage virtual support platforms: MS Teams, Workplace, Scotiabank Live, Visitor Management System.
4. Report on floor capacity using OfficeSpace.
5. Support reporting and coverage for leadership.

Employee Experience:

• Serve as a central contact point for employees and guests.
• Identify operational challenges and assist in developing solutions.
• Respond to shared inbox emails and moderate SharePoint discussions.
• Assist with security access, lockers, and keys, escalating issues as needed.
• Manage office equipment and troubleshoot technology, liaising with vendors for maintenance.

Visitor Experience:

• Act as the first contact for visitors.
• Promote a customer-focused culture.
• Provide information about space, technology, and business lines.
• Manage visitor appointments and direct visitors appropriately.

Event & Meeting Management:

• Organize bookings for meetings and events.
• Maintain meeting rooms and provide technology orientations.

Day-to-Day Operations:

• Monitor and replenish supplies.
• Handle mail and deliveries.
• Participate in health and safety committees, ensuring safety personnel are in place.
• Adhere to risk management and compliance frameworks.

Qualifications:

• 1-3 years relevant experience.
• Knowledge of bank organization and MS Office.
• Strong organizational, communication, and independence skills.
• Experience in Global Operations is preferred.

Work Arrangement:

Core hours are Monday to Friday, 7:00 am - 6:00 pm, with flexibility. This is a full onsite role in downtown Toronto.

Interested?

At Scotiabank, we empower employees to reach their potential and value diversity. We offer flexible benefits to support your well-being.

Location:

Canada, Ontario, Toronto

We are committed to an inclusive environment. Accommodations available upon request. Apply online; only shortlisted candidates will be contacted.