Workplace Injury Advisor - Revised

City Of Edmonton; Edmonton; Hybrid; CAD 93,000 - 116,000; Full time

Benefits offered by this job

Hybrid work arrangement

Earned Day Off (EDO) program

Job summary

City of Edmonton is seeking a high-performancing Workplace Injury Advisor to lead end-to-end management of occupational injury and illness claims. You will partner with employees, leaders, unions, healthcare providers, and the WCB to support safe, timely return-to-work outcomes and to influence strategy and decisions.

You will apply disability management expertise and navigate complex situations while balancing employee well-being with operational needs in a municipal environment.

Qualifications

• University degree or college diploma with Disability Management coursework or equivalent experience.
• Minimum 5 years of related professional experience in WCB case management, return-to-work coordination, or clinical practice.
• Strong ability to interpret medical information, conditions, treatment plans, duration guidelines and functional restrictions.
• Experience in managing complex cases in a multi-partner environment; private insurance, manufacturing, or construction sectors preferred.
• Proven track record of reducing WCB premiums and managing experience rating impacts.
• CDMP or RTWS certification is an asset.

Responsibilities

• Lead the management of WCB claims from intake through resolution, including strategy development and coordination with partners.
• Develop and implement individualized return-to-work and accommodation plans aligned with medical restrictions.
• Collaborate with WCB, healthcare providers, leaders, and unions to support timely claim progression.
• Apply an equity, diversity, and inclusion lens to case management and address barriers to recovery and return-to-work outcomes.
• Provide expert advice to leaders on workplace injury management, Duty to Accommodate, and complex case scenarios.
• Identify and address barriers to recovery, coordinate medical assessments and workplace adjustments.
• Analyze claim trends and provide recommendations to improve outcomes and reduce injury-related impacts.
• Ensure compliance with applicable legislation, collective agreements, and corporate policies.

Skills

Critical thinking

Communication

DEI

Analytics

Prioritization

Professionalism

Education

University degree in Social Sciences or Health-related discipline OR college diploma with Disability Management coursework

Job description

At the City of Edmonton, we are redefining workplace injury management.

We are seeking a high-performancing Workplace Injury Advisor who operates with urgency to effectively manage claim durations, minimize organizational impact, and deliver elite-level case strategy.

In this position, you will lead the end-to-end management of occupational injury and illness claims, partnering with employees, leaders, unions, healthcare providers, and the Workers’ Compensation Board (WCB) to support safe, timely, and sustainable return-to-work outcomes. You will apply your expertise in disability management, legislation, and case strategy to navigate complex situations, influence decisions, and balance employee well-being with operational needs. As a Workplace Injury Advisor, you are a strategic consultant tasked with disrupting the status quo of injury management.

We are looking for a professional who thrives on 'moving the needle'—someone who views every claim as a challenge to optimize recovery while protecting the organization’s operational continuity. If you have honed your skills in the fast-paced, results-driven private sector and are ready to apply that rigor to a complex municipal environment, we want to hear from you.

What will you do?

• Lead the management of WCB claims from intake through resolution, including strategy development, monitoring, and coordination with key partners
• Develop and implement individualized return-to-work and accommodation plans aligned with medical restrictions and operational needs
• Collaborate with WCB, healthcare providers, leaders, and unions to support effective and timely claim progression
• Apply an inclusive, equity-informed approach to case management, recognizing and addressing barriers that may impact recovery and return-to-work outcomes
• Provide expert advice to leaders on workplace injury management, Duty to Accommodate, and complex case scenarios
• Identify and address barriers to recovery, including coordinating medical assessments and workplace adjustments
• Analyze claim trends and provide recommendations to support improved outcomes and reduce injury-related impacts
• Ensure compliance with applicable legislation, collective agreements, and corporate policies

Qualifications and Requirements

• University degree in a Social Sciences or Health-related discipline OR a college diploma with Disability Management coursework (equivalent combinations of education and experience will be considered)
• Minimum 5 years of related professional experience in WCB case management, return-to-work coordination, or clinical practice
• Strong ability to interpret medical information, including conditions, treatment plans, duration guidelines, and functional restrictions
• Demonstrated experience managing complex cases and working within a multi-business partner environment (Direct experience in the private insurance, manufacturing, or construction sectors is highly preferred)
• Proven track record of reducing WCB premiums and successfully managing experience rating impacts

Assets:

• Experience managing WCB claims in a complex or unionized environment
• Experience working with multiple business partners, including unions and operational leaders
• Certification such as Certified Disability Management Professional (CDMP) or Return to Work Specialist (RTWS)
• Private industry experience is an asset

Skills required for success:

• Strong critical thinking and problem-solving skills, with the ability to navigate ambiguity and make sound decisions
• Excellent communication and relationship-building skills, with the ability to influence and collaborate effectively
• An understanding of the direct and indirect costs of injury and how case management impacts the bottom line
• Ability to manage competing priorities and complex caseloads in a fast-paced environment
• Ability to apply an equity, diversity, and inclusion lens when supporting employees and advising leaders
• High level of professionalism, discretion, and ability to manage sensitive information
• Analytical mindset with the ability to identify trends and provide actionable insights
• Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment

Hire is dependent on Criminal Record Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement

Work Environment

• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
• This position is eligible for the EDO program (Earned Day Off)

Learn more about our benefits https://bit.ly/COEbenefits

Up to 3 permanent positions and 1 temporary full-time position for up to 11 months

Hours of Work: 36.90 Hours per week, Monday-Friday

Salary Range: $48.254- $60.319 (Hourly); $92,945.890 - $116,185.250 (Annually)

To request an accommodation, please contact [e-mail].