Workforce Management Specialist

Best Buy Canada; Vancouver; Hybrid; CAD 57,000 - 65,000; Full time

Benefits offered by this job

Remote-first

Employee discounts

Health benefits

Pension plan

Training programs

Job summary

Best Buy Canada is seeking a Workforce Management Specialist to support labour planning, scheduling, reporting and tool optimization. Based in Vancouver with a remote-first approach, the role focuses on data-driven strategies to improve store staffing, efficiency and KPIs across the business.

You will work with a cross-functional team to develop dashboards, time-and-motion analyses, and standardized procedures while advancing planning processes and analytics capabilities.

Qualifications

• 3–5 years of experience in Retail and Store Operations.
• 1–3 years in workforce management and scheduling practices.
• 1–3 years in Reporting and Analytics.
• Advanced Excel, Power BI, PowerApps, and Power Automate required.
• SQL, Python, and basic Machine Learning skills desirable.
• Diploma or Bachelor's degree in Business Admin, Finance, Accounting, Statistics, or Engineering.

Responsibilities

• Act as a subject matter expert around labour & scheduling processes
• Support the department’s inbox - identify, troubleshoot, and fix quality / discrepancy issues and gaps by monitoring existing dashboards
• Support ongoing delivery of projects that require time and motion study analysis, standard operational procedure changes and development
• Collaborate with senior team members to develop reports and tools for store and individual performance management, labour capacity, utilization, productivity, and related KPIs
• Continuously evolve the planning processes by keeping up to date with industry standards, trends, and analytics tools
• Support day to day workforce operations and strategy functions as required

Skills

Retail experience

Workforce management

Reporting and Analytics

Excel

Power BI

PowerApps

Power Automate

SQL

Python

Machine Learning

Education

Bachelor’s degree in Business Administration, Finance, Accounting, Statistics, Engineering

Job description

Workforce Management Specialist - Workforce Strategy & Optimization

Are you forward-thinking and always looking to establish better systems and processes?

As a workforce management specialist, you will be responsible for providing specialized expertise in scheduling, reporting, tool optimization and business analysis to support the company’s labour management strategy. With data modeling techniques, you’ll help ‘paint a picture’ for leadership to better manage staffing and optimize processes across different areas of the store to set them up for success.

We practice a remote first working model, leveraging in person interactions at our head office, in beautiful Vancouver, BC, for strategic, collaborative and social purposes.

What you’ll do:

• Act as a subject matter expert around labour & scheduling processes
• Support the department’s inbox - identify, troubleshoot, and fix quality / discrepancy issues and gaps by monitoring existing dashboards
• Support ongoing delivery of projects that require time and motion study analysis, standard operational procedure changes and development
• Collaborate with senior team members to develop reports and tools for store and individual performance management, labour capacity, utilization, productivity, and related KPIs
• Continuously evolve the planning processes by keeping up to date with industry standards, trends, and analytics tools
• Support day to day workforce operations and strategy functions as required

What we’re looking for:

• 3-5 year’s experience in Retail and Store Operations
• 1-3 year’s experience in workforce management and scheduling practices
• 1-3 year’s experience in Reporting and Analytics
• Advanced Microsoft Excel, PowerBI, PowerApps, and PowerAutomate experience
• Intermediate experience with SQL, Python, Machine Learning
• Diploma or Bachelor’s Degree in Business Administration, Finance, Accounting, Statistics, Engineering

Why you’ll love it here:

• Remote-first work environment
• Employee discounts on awesome tech from day one
• Flexible health benefits and wellness program
• TFSA and RRSP programs100% matched company pension plan
• Training programs to build new and transferable skills
  

About Best Buy

As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements.

Annualized Compensation Range

$57,000.00 - $65,000.00

Starting pay offered will consider skills and experience.Your pay can grow as you build your career with us.

Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3

This posting is for a vacancy.