Workforce Management Consultant

Insight Global; Toronto; Hybrid; CAD 130,000 - 145,000; Full time

Job summary

A leading company in HR and IT services is seeking a WFM Solution System Architect in Toronto. This role includes developing WFM systems' architecture, collaborating with clients for tailored solutions, and supporting client needs for effective implementation, all while being part of a dynamic and evolving work environment.

Qualifications

• 5+ years of experience in leadership, finance, or operations.
• Experience creating business processes and schedules.
• Excellent verbal and written communication skills.

Responsibilities

• Develop overall architecture of WFM systems to meet clients needs.
• Collaborate with stakeholders to document functional requirements.
• Provide support for escalated customers.

Skills

Leadership

Business Process Creation

Scheduling

Excellent Communication Skills

Negotiation

Team Player

Tools

Kronos

Job description

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Base pay range

$130,000.00/yr - $145,000.00/yr

Direct message the job poster from Insight Global

Insight Global is hiring a WFM Solution System Architect for Workforce Manager (WFM) market for one of our top HCM clients. You will be responsible for assisting HCM customers across various industries to solve their labor productivity, costs, industry-specific complexities, and scheduling needs.

This position will work directly with our clients to develop and implement processes that ensure effective implementation and support of our workforce management (WFM) solutions. The primary objective is to effectively troubleshoot any encountered issues and achieve a successful resolution. This role requires collaboration with cross-functional teams to drive sales, streamline implementation, and provide escalation support for clients.

ESSENTIAL RESPONSIBILITIES:

• Develop overall architecture of WFM systems to ensure the solution meets the client’s needs, including the right technologies, frameworks, and tools.

• Work with customers to solve business challenges specific to their industry market.

• Collaborate with stakeholders, and end-users, to gather and document functional and technical requirements for the WFM system, ensuring seamless integration with other organizational systems (e.g., HR, payroll, CRM, ERP) for smooth data flow and accuracy.

• Assist with sales education and coordinate training efforts relative to product offerings across industries.

• Create and deploy customer support best practices for the vertical area of responsibility.

• Provide direct support for escalated customers.

• Act as the vertical product/industry liaison to Sales, Implementation, and Service support.

• Act as an advisor to the Product Management group to ensure effective vertical positioning of WFM solution set.

• Assist in the creation of vertical presentation/demonstration materials.

• Perform other related duties as assigned.

TO SUCCEED IN THIS ROLE: Requirements

• 5+ years of experience in a leadership, finance, or operations capacity in any industry.

• Experience creating business processes, setting labor standards, and creating schedules.

BONUS POINTS FOR THESE: Preferred Qualifications

• Experience working with the Kronos or workforce management solution.

• Previous business services and/or business software experience.

• Excellent verbal, written communication and presentation skills are required.

• The ability to conceptualize, negotiate, and sell ideas internally and externally is essential.

• Ability to generate and implement concepts, ideas, and plans while functioning in a flexible, constantly changing environment is necessary.

• Must be a strong team player.

Note: This role is available in multiple locations - Toronto, Vancouver, or Halifax but is required that it will be mandatory for the successful resource will go in 3 days per week.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Business Development

• Industries

  Human Resources Services and IT Services and IT Consulting

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