Workforce and Resource Planner

SAMSIC Assistance Canada Inc; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

Samsic Assistance Canada Inc. is seeking a Workforce and Resource Planner to oversee PRM personnel schedules at our Canadian airport partners.

You will use data tools and airline forecasts to optimize staffing levels, coordinate with supervisors and dispatchers, and ensure compliant, efficient scheduling in a dynamic airport environment. The role requires strong organizational skills, clear communication, and the ability to adapt to changing operational needs, including early mornings, late

Qualifications

• Organizational ability to optimize planning resources.
• Clear and effective communication with different stakeholders.
• Time management to meet deadlines effectively.
• Experience with ADP Workforce Now is an asset.

Responsibilities

• Plan schedules to meet operational needs in an airport environment.
• Coordinate staff assignments according to PRM activity.
• Collaborate with supervisors, dispatchers and management to anticipate needs and resources.
• Ensure compliance with regulations and internal scheduling policies.
• Respond to schedule changes and leave requests as needed.
• Monitor PRM activity fluctuations and adjust schedules accordingly.

Skills

Organization

Communication

Time management

Problem solving

Adaptability

Technical skills

Listening

Data analysis

Tools

ADP Workforce Now

Job description

Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.

We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic

Samsic Assistance Canada Inc. offers competitive salary packages, an incredible work environment, and career advancement opportunities.

For more information about our company, visit our websites at:www.samsic.aero or www.samsic.com

As a Workforce and Resource Planner, you will be responsible for the management of PRM personnel schedules, making effective use of available data collection tools and airline forecasts. Coordinates schedules according to operational activity. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional operational support.

JOB DESCRIPTION:

• Ensure effective planning of schedules, considering operational needs.
• Coordinate staff assignments according to PRM activity.
• Collaborate with supervisors, dispatchers, and management team to anticipate needs and resources.
• Ensure compliance with regulations and internal company policy on scheduling and work management.
• Respond to requests for changes to staff schedules and leave.
• Contribute to the resolution of scheduling issues and propose solutions to optimize processes.
• Monitor and analyze fluctuations in PRM activities to best adapt to actual needs in the field.

REQUIREMENTS & QUALIFICATIONS:

• Organization: Organizational ability to optimize planning resources.
• Communication: Ability to communicate clearly and effectively with different stakeholders.
• Time management: Ability to manage time and deadlines effectively.
• Problem solving: Ability to quickly identify problems and implement appropriate solutions.
• Organization: Ability to plan and organize activities and resources effectively.
• Adaptability: Adapt to changes and adjust schedules accordingly.
• Technical skills: Proficiency in computerized planning tools.
• Listening: Understanding team needs and concerns.
• Evaluation and feedback: Analyze data and make appropriate adjustments.
• Experience with ADP Workforce Now, particularly timecard administration as an asset.

This position will primarily work in an airport environment, with exposure to various weather conditions and the noise of aircraft operations. The role may require flexible hours, including early mornings, late nights, weekends, and holidays.

Conditions of Employment

Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Employment Equity

Samsic Assistance Canada Inc. is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.

Accessibility

Samsic Assistance Canada Inc. aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to us.