Workday Payroll Analyst: Data-Driven Payroll Support

J EllisDon Corporation; Mississauga; On-site; CAD 75,000 - 95,000; Full time

Job summary

EllisDon is seeking a Workday Payroll Analyst to support stability and accuracy of payroll processes within Workday for Canada. You will work with Payroll, HR, IT and cross-functional teams to ensure data integrity and reliable user experience.

The role requires strong attention to detail, payroll workflow knowledge, and the ability to communicate clearly with technical and non-technical stakeholders. Occasional after-hours work may be required.

Qualifications

• Associate or bachelor’s degree in human resources, Information Technology, Business Administration, or a related field preferred.
• 1-2 Years Experience with Workday Payroll Canada; previous customer service or technical support experience highly regarded.
• Hands-on experience supporting Workday Payroll, including troubleshooting payroll-related transactions, validations, integrations, and configuration impacts.

Responsibilities

• Respond promptly to payroll-related inquiries and support requests submitted through ServiceNow, providing clear, accurate, and user-friendly guidance.
• Investigate and troubleshoot Workday Payroll issues related to payroll transactions, worker data, earnings, deductions, tax setup, pay results, and payroll processing errors.
• Document interactions, issue details, root cause findings, resolutions, and follow-up actions in accordance with company procedures and audit requirements.
• Escalate complex payroll or system issues to specialized team members or technical support teams, ensuring proper handoff, timely follow-up, and clear communication with impacted users.
• Maintain current knowledge of Workday Payroll functionality, payroll business processes, integrations, configuration impacts, and related best practices to provide effective support.
• Contribute to the creation and maintenance of payroll-related job aids, FAQs, process documentation, and training materials to support consistent and accurate system use.
• Monitor recurring payroll support trends, data issues, and user feedback to identify opportunities for process improvement, system enhancement, or additional training.
• Collaborate closely with Payroll, HR, Benefits, Compensation, IT, and other cross-functional teams to resolve issues, support payroll operations, and maintain data integrity.

Skills

Workday Payroll Canada

Customer service

Technical support

Problem solving

Analytical thinking

Attention to detail

Communication skills

Time management

Team collaboration

Data confidentiality

Education

Bachelor’s degree in HR/IT/Business

Associate degree in relevant field

Tools

ServiceNow

Microsoft Office

Job description

EllisDon is seeking a Workday Payroll Analyst to support stability and accuracy of payroll processes within Workday for Canada. You will work with Payroll, HR, IT and cross-functional teams to ensure data integrity and reliable user experience.

The role requires strong attention to detail, payroll workflow knowledge, and the ability to communicate clearly with technical and non-technical stakeholders. Occasional after-hours work may be required.