Wireless Retail Team Leader - Sales & Coaching

Wow; Toronto; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Wireless plan 50%

Unlimited commission

Sales bonus

Job summary

WOW! mobile boutique is hiring an Assistant Store Manager in Toronto. You will support the Store Manager with daily kiosk operations, lead a sales team, and ensure adherence to policies. You may act as Store Manager in their absence and handle trade-ins and inventory tasks.

We offer competitive wages, commission, and bonuses with opportunities for development. Expect shifts including evenings and weekends to meet business needs.

Qualifications

• 1-2 years of store supervision and management experience, coaching, and leadership skills, developed in a retail organization, preferably within the wireless or electronics sector
• Detail oriented and results focused with the ability to manage multiple priorities with urgency
• Comfortable with modern technology

Responsibilities

• Assist with leading a sales team in a dynamic and results driven culture
• Lead by example in all sales behaviours, following our sales process
• Manage timekeeping, including investigating and clearing exceptions daily and creating schedules
• Lead daily sales huddles to set and track sales pace for the day
• Ensure operational excellence by following and enforcing our policies and procedures
• Maintain integrity with yourself and your team
• Manage store supplies and inventory
• Participate in and deliver documented coaching to your team
• Check and process inventory RMAs daily or as needed
• Complete transactional audits daily, share results with Manager and coach back accordingly
• Resolve customer escalations
• Attend required calls or webinars
• Conduct daily cleaning of kiosk areas and maintain live demo devices
• Assume Store Manager duties when they are absent
• Handle Trade-In processing and shipping
• Be flexible to work evenings and weekends

Job description

WOW! mobile boutique is hiring an Assistant Store Manager in Toronto. You will support the Store Manager with daily kiosk operations, lead a sales team, and ensure adherence to policies. You may act as Store Manager in their absence and handle trade-ins and inventory tasks.

We offer competitive wages, commission, and bonuses with opportunities for development. Expect shifts including evenings and weekends to meet business needs.