Winter Client Experience Intern (CX & Insights)

Mackenzie Investments; Canada; Hybrid; CAD 49,000 - 51,000; Full time

Job summary

Mackenzie Investments, a leading Canadian asset-management firm, is hiring a Client Experience Intern for the winter term (January to April 2027). The role supports the AVP of Client Experience & Insights and works across CX initiatives to improve advisor and investor interactions.

37.5 hours per week in a hybrid schedule, with opportunities to gain exposure to journey mapping, client insights, and CX strategy.

Qualifications

• Must be enrolled in an undergraduate program and returning to school after the internship.

Responsibilities

• Support journey mapping activities including research, documentation and insight synthesis
• Assist with gathering and analyzing client and advisor feedback data
• Help track and document CX initiatives, milestones, and deliverables across workstreams
• Capture and summarize meeting outcomes, workshop insights and action items
• Assist in developing internal communication materials to support CX initiatives
• Organize and maintain CX tools and documentation (e.g., journey libraries, templates)
• Support survey development, basic analysis, and visual storytelling
• Use of AI models in streamlining workflows and process improvement opportunities
• Supporting the Client Engagement and Digital Portals teams as needed
• Other duties as assigned related to experience improvement and service design

Education

Undergraduate student in progress

Job description

Mackenzie Investments, a leading Canadian asset-management firm, is hiring a Client Experience Intern for the winter term (January to April 2027). The role supports the AVP of Client Experience & Insights and works across CX initiatives to improve advisor and investor interactions.

37.5 hours per week in a hybrid schedule, with opportunities to gain exposure to journey mapping, client insights, and CX strategy.