WFM Sr. Services Consultant

Dayforce; Toronto; Hybrid; CAD 100,000 - 140,000; Full time

Job summary

Dayforce is seeking a Senior Services Consultant to guide the design and delivery of consulting engagements leveraging Dayforce. You will lead end-to-end efforts in HR service delivery, governance, and reporting, while mentoring teams to deliver high-impact outcomes.

You will bring deep HCM SaaS expertise, drive client readiness, and collaborate across sales, consulting, and implementation to ensure successful rollouts.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years in HCM consulting with SaaS provider or consultancy.
• 2+ years in HCM implementation or related applications consulting.
• Solid experience in business process mapping, organization readiness, and technology enablement.
• Experience in change management is an asset.
• Has expert-level HR operations/business practices and technology enablement experience.
• Has advanced level HCM SaaS domain and implementation experience.

Responsibilities

• Lead engagements that help clients determine how Dayforce will impact HR service delivery.
• Ensure smooth knowledge transfer to the Dayforce Implementation team.
• Lead internal and external project and/or design meetings and provide status updates.
• Mentor junior consultants through peer reviews and QA activities.
• Travel to customer sites up to 25% as required.

Skills

HCM consulting

Stakeholder management

Project leadership

Workshop facilitation

Business acumen

Education

Bachelor's degree or equivalent experience

Master's degree or postgraduate coursework asset

Tools

Dayforce knowledge

Microsoft Office

Job description

About the opportunity

The Senior Services Consultant guides the overall designanddelivery of Dayforce Consulting Services engagements leveraging Dayforce to meet customer requirementsandprovides oversightanddirection to team members. The Senior Services Consultant is considered an expert in HCM consulting with a strong SaaS technology foundationandhas been involved in multiple projects of diverse size & complexity with repeated project excellence over time. This individual works independently with customersandcan influence outcomes based on knowledge in most or all skill areas. They have already distinguished themselves as an activeandvisible leaderandenjoy coaching others.

What you'll get to do

• Provide Consulting Services to Customers
  • Leads engagements that help prospectsandcustomers determine how Dayforce will impact their HR service delivery that may include key processes, policies, user experience, organization design, governance, business case, reportingandanalytics.
  • Ensures a smooth knowledge transfer process to the Dayforce Implementation team
  • Is considered a subject matter expert on strategic implementations. Can be brought in to assist on projects of various sizes, verticalsandcomplexity.
  • Leads internalandexternal projectand/or design meetingsandprovide status on progress of consulting services activitiesanddeliverables
  • Conducts peer reviewsandother internal project quality assurance activities
  • Either leads a CS engagement for Organizational Readiness best practices or provides guidanceandinput in preparation for rollout of the Dayforce solution
  • Able to establish credibilityandrapport with internalandexternal stakeholders at all levels of organization; comfortable with executives
  • Is cool under pressure; often called on to lead difficult conversations with customers
  • Takes unpopular stance if necessaryandin the best interests of the customer/project
  • Able to engage with multiple projects & customers at the same time
• Contribute to Internal Consulting Services Initiatives
  • Designanddocument solutionsandcontributes to a solutions repository
  • Document best practicesandshare with the Practice
  • Lead the subject matter expert (SME) program in at least one area of expertise (HR service delivery, Dayforce, talent management)
  • Regularly participate in internal process improvement initiatives
• Focus on Continuing Education
  • Contribute to internal knowledge share; review questionsandprovide feedback on a continuous basis
  • Participate in Continuing Education sessions; lead Consulting Services best practice sessions
  • Complete new release training on a timely basis; be fully versed on newand/or enhanced functionality in each product release
  • Mentor others on HCM best practice implementation of new product featuresandfunctionality
• Provide Sales Support
  • Support the sales cycle through solution reviewandfeedbackandassistance with scopingandestimation
  • Participate in prospect discussions regarding solution overviewandimplementation considerations from a Consulting Services perspective.

SkillsandExperience we value

• Bachelor's degree or equivalent experience
• Master's degree or post graduate coursework an asset
• Typically has 3 or more years of HCM consulting experience with an HCM software provider or consultancy with a focus on the configuration of Time & Attendance, Schedules, Pay Rules, Organizational Structure,andLeave Policies
• Typically has 2 or more years of HCM implementation or relevant applications consulting experience
• Solid experience in business process mapping, organization readiness,andtechnology enablement
• Experience in change management an asset
• Technical Skills Requirements
• Has expert-level HR operations/business practicesandtechnology enablement experience.
• Has advanced level HCM SaaS domainandimplementation experience
• Dayforce product knowledge with an understanding of the critical interdependenciesanddata flow between all modules (desired).
• Has a knack for simplifying complex technical or business requirementsandsolutions that often present setbacks for others
• Proficient in Microsoft Office products
• Deep understanding of different industriesandhow Dayforce implementation best practices apply to the customer’s business practices
• Functional Skills Requirements
• Excellent customer relationshipandbusiness acumen
• Demonstrates full competence in business function
• Ability to engage with multiple projects & customers at the same timeandmanage competing priorities
• Excellent organization, communication,andcollaboration skills
• Ability to leadandfacilitate customerandinternal workshopsandsessions
• Ability to mentor junior consultants through peer reviewsandother QA activities
• Acts as role model for Dayforce Cares
• Ability to provide consulting services scopingandsolution guidance in the sales cycle
• An abilityandwillingness to travel to customer sites as needed (up to 25%) is required

What would make you really stand out

• English/French bilingual proficiency
• Dayforce implementation experience