Services Technical Consultant

Dayforce; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Dayforce is seeking an experienced Consultant to join the Technical Services team delivering third-party flat file integrations for Dayforce HCM implementations across North America.

You will coordinate with internal and external stakeholders, translate requirements into file specs, and manage end-to-end delivery of export files while balancing multiple projects. A Bachelor’s degree and 5+ years in HCM consulting are required, with strong communication and workshop facilitation valued.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in Human Capital Management consulting.
• Strong client relationship skills.
• Ability to engage with multiple projects and clients concurrently and manage priorities.
• Excellent organizational, communication, collaboration, and consulting skills.
• Ability to lead and facilitate client workshops and sessions.
• Ability to relay technical concepts to clients in clear and concise business language.
• Understanding of common Human Capital Management (HCM) business practices.

Responsibilities

• Provide consulting services to clients.
• Translate client requirements into flat file requirements.
• Meet with offshore teams to review the mapping document for file development.
• Manage internal stakeholders, including Project Managers, Project Sponsors, Service Consultants, and Mappers, and external stakeholders, including clients and vendors, to achieve export file deliverables.
• Identify and communicate risk.
• Analyze export files and research the cause of issues to determine the appropriate course of action.
• Be responsible for the end-to-end management of delivering export files.

Skills

Client relationship

Stakeholder management

Communication

Workshop facilitation

Problem solving

Education

Bachelor's degree or equivalent

Tools

HRIS systems

SaaS/Cloud platforms

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

The Technical Services Team guides clients through the lifecycle of delivering third-party flat file integrations as part of an overall Dayforce HCM implementation.

Our team helps clients achieve a positive go-live experience by coordinating key internal and external stakeholders to complete activities that will allow clients to transmit business-critical data, including benefits enrollment, COBRA, payroll contribution, and HR demographic data, to their vendors when they go live with their new HCM system.

You will be part of a specific business segment team, or pod, comprised of Consultants working on client implementation projects across North America. You will be supported by experts in each file type in your pod, as well as having access to our larger team’s expertise. Our Technical Services group is connected by a sense of camaraderie; we are grounded in a sense of belonging and a supportive remote-work culture.

We are looking for experienced Consultants who can concurrently manage multiple files across multiple implementation projects—people who are confident, agile, and proactive.

What You'll Get to Do

• Provide consulting services to clients.
• Translate client requirements into flat file requirements.
• Meet with offshore teams to review the mapping document for file development.
• Manage internal stakeholders, including Project Managers, Project Sponsors, Service Consultants, and Mappers, and external stakeholders, including clients and vendors, to achieve export file deliverables.
• Identify and communicate risk.
• Analyze export files and research the cause of issues to determine the appropriate course of action.
• Be responsible for the end-to-end management of delivering export files.

Skills and Experience We Value

• Bachelor's degree or equivalent experience.
• 5+ years of experience in Human Capital Management consulting.
• Strong client relationship acumen.
• Ability to engage with multiple projects and clients concurrently and manage priorities.
• Excellent organizational, communication, collaboration, and consulting skills.
• Ability to lead and facilitate client workshops and sessions.
• Ability to relay technical concepts to clients in clear and concise business language.
• Understanding of common Human Capital Management (HCM) business practices.

What Would Make You Stand Out

• Project management exposure.
• Experience with software in a SaaS/Cloud computing environment, including experience with HRIS systems.
• Good working knowledge of payroll contribution, benefits eligibility, and HR files.

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs