Services Technical Consultant

Dayforce; Toronto; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401k

Employee stock purchase plan

Unlimited time off

US holidays

Paid sick time

Parental leave

Job summary

Dayforce is seeking a seasoned Technical Services Consultant to guide client go-lives of flat file integrations within North America. You will translate requirements into export file specs, coordinate with offshore teams, and manage both client and vendor stakeholders to deliver accurate data transmissions.

The role requires 5+ years of HCM consulting, strong project management and communication skills, and the ability to lead workshops across multiple projects in a SaaS environment.

Qualifications

• Bachelor's degree or equivalent experience.
• Five or more years of experience in Human Capital Management (HCM) consulting.
• Strong client relationship management skills.
• Ability to manage multiple projects and clients simultaneously while balancing competing priorities.
• Excellent organizational, communication, collaboration, and consulting skills.
• Ability to lead and facilitate client workshops and working sessions.
• Ability to communicate technical concepts clearly and concisely using business language.
• Understanding of common Human Capital Management (HCM) business practices.

Responsibilities

• Provide consulting services to clients.
• Translate client requirements into flat file requirements.
• Meet with offshore teams to review mapping documents for file development.
• Manage internal stakeholders, including Project Managers, Project Sponsors, Services Consultants, and Mappers, as well as external stakeholders, including clients and vendors, to deliver export files.
• Identify and communicate project risks.
• Analyze export files, research issues, and determine the appropriate course of action.
• Manage the end-to-end delivery of export files throughout the implementation lifecycle.

Skills

HCM consulting

Client relationship

Project management

Communication

Facilitation

Technical concepts

HCM practices

Education

Bachelor's degree or equivalent

Job description

Posted Wednesday, July 22, 2026 at 5:00 AM | Expires Wednesday, September 23, 2026 at 4:59 AM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand prom ise - Makes Work Life Better ™ - Reflects our co mmitment to employees, customers, partners and communities globally.

About the Opportunity

The Technical Services team guides clients through the lifecycle of delivering third-party flat file integrations as part of an overall Dayforce HCM implementation.

Our team helps clients achieve a successful go-live experience by coordinating key internal and external stakeholders to complete the activities required to transmit business-critical data, including benefits enrollment, COBRA, payroll contributions, and HR demographic information, to their vendors when they go live with their new HCM system.

As aServices Technical Consultant, you will be part of a business segment team, or pod, comprised of Consultants supporting client implementation projects across North America. You will collaborate with subject matter experts across various file types while leveraging the expertise of the broader Technical Services team. We are looking for experienced consultants who can confidently manage multiple flat file integrations across multiple implementation projects while delivering an exceptional customer experience.

What You'll Get to Do

• Provide consulting services to clients.


• Translate client requirements into flat file requirements.


• Meet with offshore teams to review mapping documents for file development.


• Manage internal stakeholders, including Project Managers, Project Sponsors, Services Consultants, and Mappers, as well as external stakeholders, including clients and vendors, to deliver export files.


• Identify and communicate project risks.


• Analyze export files, research issues, and determine the appropriate course of action.


• Manage the end-to-end delivery of export files throughout the implementation lifecycle.

Skills and Experience We Value

• Bachelor's degree or equivalent experience.


• Five or more years of experience in Human Capital Management (HCM) consulting.


• Strong client relationship management skills.


• Ability to manage multiple projects and clients simultaneously while balancing competing priorities.


• Excellent organizational, communication, collaboration, and consulting skills.


• Ability to lead and facilitate client workshops and working sessions.


• Ability to communicate technical concepts clearly and concisely using business language.


• Understanding of common Human Capital Management (HCM) business practices.

What Would Make You Stand Out

• Experience working with SaaS or cloud-based software solutions, including HRIS systems.


• Working knowledge of payroll contribution, benefits eligibility, and HR export files.


• Ability to read technical vendor specifications and analyze vendor feedback.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

Dayforce employees and their families are eligible to participate in the following benefits programs:

• medical


• dental


• vison


• life insurance


• 401k plan (plus match)


• Global Employee Stock Purchase Plan


• unlimited Time Away FromWork (in lieu of accrued vacation time)


• 10 paid US holidays


• up to 80 hours of paid sick time


• 17 weeks of paid parental leave

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.