Application Specialist

Dayforce; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Dayforce is seeking an Application Specialist to ensure Dayforce software runs optimally for end-users through technical support, performance monitoring, and user training. The role emphasizes Salesforce-based case management and cross‑functional collaboration to resolve issues and guide customers.

Ideal candidates will have strong English communication, experience with Salesforce, and a background in US payroll support, with willingness to learn global payroll processes (CAN, APJ, MAU).

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong analytical and problem-solving skills.
• Excellent verbal and written English communication.

Responsibilities

• Provide technical support to customers, including troubleshooting software issues and resolving Dayforce application-related inquiries.
• Answer customer questions and provide guidance on the effective use of the Dayforce software application.
• Salesforce experience is required, including hands‑on experience using Salesforce to manage customer cases, track issues, document interactions, and support customer‑facing service or application support workflows.
• Collaborate with developers and cross‑functional teams to identify, troubleshoot, and resolve software issues or defects.
• Deliver customer guidance, training, and ongoing support to promote effective use of the Dayforce software application.
• Maintain documentation and knowledge base articles to support issue resolution and customer self‑service.
• Stay current with Dayforce software features, enhancements, and updates, and communicate changes to customers.
• Continuously expand knowledge of the software application, HCM modules, and related business processes to effectively support evolving customer needs.

Skills

English communication

Bilingual English-French

Salesforce experience

US payroll knowledge

Global payroll processes

HCM modules knowledge

Education

Bachelor’s degree or equivalent

Job description

About the opportunity

An Application Specialist is responsible for ensuring that a particular software application is functioning optimally and meeting the needs of its end-users by providing technical support, monitoring performance, and providing training and guidance.

• Provide technical support to customers, including troubleshooting software issues and resolving Dayforce application-related inquiries.
• Answer customer questions and provide guidance on the effective use of the Dayforce software application.
• Salesforce experience is required, including hands‑on experience using Salesforce to manage customer cases, track issues, document interactions, and support customer‑facing service or application support workflows.
• Collaborate with developers and cross‑functional teams to identify, troubleshoot, and resolve software issues or defects.
• Deliver customer guidance, training, and ongoing support to promote effective use of the Dayforce software application.
• Maintain documentation and knowledge base articles to support issue resolution and customer self‑service.
• Stay current with Dayforce software features, enhancements, and updates, and communicate changes to customers.
• Communicate service scope and discuss when customer requests fall outside standard support offerings or require billable services.
• Continuously expand knowledge of the software application, HCM modules, and related business processes to effectively support evolving customer needs.

Skills and Experience

• Strong verbal and written, English, communication must meet professional client‑facing standards (Bilingual proficiency in English and French is a plus).
• Experience supporting US payroll, tax, year‑end processes, and benefits administration is strongly preferred.
• Exposure to US CAN payroll is considered an asset; however, candidates must be willing to learn and support Global payroll processes (ex. CAN, APJ, MAU, etc.) and cross‑train across multiple Human Capital Management (HCM) modules, including HR, workforce management, benefits administration, and talent management.
• Bachelor’s degree in a related field or equivalent work experience.
• Strong analytical, problem‑solving, communication, and interpersonal skills.
• Ability to collaborate effectively across teams and departments.
• Comfortable working in a dynamic, fast‑paced environment with evolving processes, priorities, and customer needs.
• Demonstrated openness to learning and utilizing AI‑driven tools and technologies to enhance problem‑solving, communication, and operational efficiency.
• Strong customer‑service mindset with a commitment to timely follow‑up, clear communication, and consistent ownership of customer issues through resolution in alignment with our Global Support Standards.