WFM Managed Services Cloud Consultant, Principal

Infor Inc.; Ontario; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Principal-level Consultant to join their Managed Services Team. The role involves leading a team, providing consulting on Workforce Management solutions, and enhancing service efficiency. Candidates should have experience with WFM software and ERP implementations, and be willing to travel for customer engagements.

Qualifications

• Experience in Workforce Management software.
• Experience in implementing ERP software packages.
• Experience in leading and mentoring team.

Responsibilities

• Utilize knowledge of Infor WFM Suite to support applications.
• Supervise and mentor the team supporting customer needs.
• Identify and implement process improvements.

Skills

Workforce Management

Techno-functional consulting

Team leadership

Process improvement

Tools

Infor WFM

Kronos

Job description

Infor’s Managed Services Team (IMS) is seeking a Principal-level Consultant with in-depth knowledge in one or more of the Workforce Management subject matters : Time & Attendance, MVS, and Labor Scheduling. In this role, you are a member and team lead for the Infor Managed Services (IMS) WFM group, a key component of the global Infor Professional Services team. Our IMS consultants deliver implementation, customizations, systems analysis, training, and client support for Infor Workforce Management (WFM) customers across the Americas, Europe, and Asia Pacific regions. We are subject matter experts of our Infor WFM product suite, capitalizing on our industry knowledge to efficiently provide our customers solutions to enhance their business processes.

A Day in The Life Typically Includes :

• Utilize working knowledge of the Infor WFM Suite of products used to support the Infor WFM applications.
• Provide strong techno-functional consulting skills surrounding Infor WFM application (and related third-party) technologies and tools to perform product customizations, modifications, and related activities.
• Supervise and mentor the team of resources supporting customer needs.
• Identify and implement process improvements to enhance service efficiency and reduce costs.
• Collaborate with the sales team to identify upsell or cross-sell opportunities.
• Proactively manage and resolve potential risks to customer retention.
• Develop strategies to protect and grow revenue across the customer base.
• Establish and monitor key performance indicators (KPIs) to measure team performance and customer satisfaction.

Basic Qualifications :

• Experience in Workforce Management software.
• Experience in implementing ERP software packages such as Infor WFM or Kronos.
• Experience in leading and mentoring team / subordinates.
• Workforce management industry experience in healthcare, food and beverage, or retail.
• Maintenance and support of customers on a WFM product.
• Willing to travel for customer-facing engagements on both short- and long-term assignments, approximately 25% or less.

Preferred Requirements :

• Flexible to work on global projects when necessary.
• Willing to travel for customer-facing engagements on both short- and long-term assignments, approximately 25% or less.

Location : US Remote (Dallas, TX and Alpharetta, GA)

About Infor

Infor is a global leader in business cloud software products for companies in industry-specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles : integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com / about / careers webpage.

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