West Park Healthcare - Full-Time (Temp) Security Operations Centre Operator

Paladin Security Group Ltd; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security firm in Toronto is seeking a full-time Security Operations Centre Operator for a temporary position at West Park Healthcare. The operator will lead shifts, manage security staff, and monitor safety systems while maintaining high standards of customer service. Interested individuals should have a valid Ontario Security Guard License and a background in security operations.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Qualifications

• Valid Ontario Security Guard License required.
• Proficient in English, both oral and written.
• Minimum of 2 years security experience.

Responsibilities

• Oversee security platoon and orient guards.
• Monitor command center systems including CCTV, fire and life safety.
• Track and deploy security staff.

Skills

Customer Service

Interpersonal Skills

Communication

Education

Degree in Police Foundations, Protection, Security and Investigations, Criminology, or Border Services

Valid Ontario Security Guard License

Job description

West Park Healthcare - Full-Time (Temp) Security Operations Centre Operator

Join to apply for the West Park Healthcare - Full-Time (Temp) Security Operations Centre Operator role at Paladin Security Group Ltd

West Park Healthcare - Full-Time (Temp) Security Operations Centre Operator

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Join to apply for the West Park Healthcare - Full-Time (Temp) Security Operations Centre Operator role at Paladin Security Group Ltd

• Position:** Security Operations Center Operator
• Site:** University Health Network - West Park
• Averaging Agreement** : Overtime is Averaging Agreement (AA) after 88 hours
• Status:** Full Time (Temp)
• Pay Rate:** $23.98/ Hr
  
  

Job Skills / Requirements

• Position:** Security Operations Center Operator
• Site:** University Health Network - West Park
• Averaging Agreement** : Overtime is Averaging Agreement (AA) after 88 hours
• Location:** 170 Emmett Ave, York
• Status:** Full Time (Temp)
• Hours:** Rotating Continental (0700 - 1900 / 1900 - 0700)
• Pay Rate:** $23.98/ Hr
  
  

I **nternal Posting Date:** May 27, 2025

• Internal Closing:** June 2, 2025
• External Closing:** June 16, 2025
  
  

Schedule Example

• Week 1 - Days - Mon-Tues, Fri-Sat
• Week 2 - Days - Sun, Wed-Thu
• Week 3 - Nights - Mon-Tues, Fri-Sat
• Week 4 - Nights - Sun, Wed - Thurs
  
  

Are you interested in starting a career in a fast-paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

Job Description

In this key role, you will oversee a state-of-the-art healthcare command centre. Your role will include the following:

• SOC Operator is a shift lead role, responsible for the oversight of the security platoon
• Responsible for orienting guards to their respective roles
• Assist in tracking and deployment of security staff
• Monitor and operate numerous command centre systems including, access control, CCTV, fire and life safety.
• Make emergency overhead announcements
• Collaborate with the Security Coordinator on special projects
• Assist in training new staff
• Answer Telephones and dispatch calls from the command centre
• Handle a variety of dispatch duties including incident call taking.
• Liaise with security staff, Paladin Operations Centre and assist with deployment
• Liaise with visitors, clients and staff
• Manage Lost & Found
• Manage the issuance and return of facility keys and ID/Access cards
• Issue Visitor and Contractor badges
  
  

Essential Job Functions

• Be courteous and cooperative with a high quality of customer service.
• Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures.
• Must be able to communicate clearly with clinical staff, and the general public while conveying professionalism and authority at all times.
• Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations.
• Write clear, concise, and legible reports.
• Communicates any concerns/issues with Site Coordinator.
  
  

Requirements

• A Valid Ontario Security Guard License
• Proficient in English (both oral and written)
• Degree in Police Foundations, Protection, Security and Investigations, Criminology, or Border Services
• Proof of double Covid Vaccination
• Immunization Record (measles, mumps, rubella, varicella, and TB skin tests 1 and 2)
• Valid First Aid and CPR Level C Certification (Wsib Approved)
• Experience working in a command or dispatch centre would be an asset
• Authorized to legally work in Canada
• Steps to get your immunization records:
  
  

https://paladinsecurity.com/wp-content/uploads/2023/07/How-to-get-immunization-records-Paladin.pdf

Immunization Form

https://paladinsecurity.com/wp-content/uploads/2023/07/Immunization-Record-Ontario-Paladin.pdf

Certification Requirements (All)

Standard First Aid, CPR Level C

Valid Ontario Security License

OFA I

Immunization Record for Measles, Mumps, Rubella and Varicella and two step TB skin test

Minimum Of 2 Years Security Experience

COVID Double Vaccinated

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Health Care Provider

• Industries

  Security and Investigations

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