WEM Inn Front Desk Clerk

West Edmonton Mall; Edmonton; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

West Edmonton Mall invites applications for Front Desk Clerks at WEM Inn. You will greet guests, manage check-in and check-out, verify reservations, and handle payments efficiently to kick off a smooth stay.

You will assist guests with room details, mall attractions, and services, resolve complaints professionally, balance end-of-shift paperwork, and support Guest Services when needed.

Qualifications

• 1–2 years of customer service experience.
• Excellent verbal and written communication.
• Professional appearance and positive attitude.
• Ability to stand long periods and lift guest baggage.

Responsibilities

• Greet guests, handle check-in/check-out, verify reservations, and process payments.
• Manage queues to maintain service speed and courtesy.
• Balance cash and perform end-of-shift drops.
• Assist guests with room details, amenities, and mall attractions.
• Handle guest concerns professionally and keep them satisfied.
• Support Guest Services, Reservations, and Switchboard as needed.
• Carry out other duties as required.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Professionalism

Job description

Front Desk Clerks with WEM Inn are responsible for attending to guest needs, including but not limited to check in, check out, accepting payments, and preparing the desk for the next shift.

PRIMARY RESPONSIBILITIES:

• Greeting and welcoming guests upon arrival, check-in and check-out, verifying reservations, and accepting payment both at check in and check out.
• Ensuring line-ups do not get to long while still ensuring excellent customer service at check in.
• Balancing paperwork at the end of the shift and make necessary cash drops while maintaining issued float balance at all times.
• Helping guests with any inquiries regarding their room, hotel amenities, as well as Attractions and Shops within West Edmonton Mall.
• Ensuring guests concerns and/or complaints are handled in a professional, courteous manner and ensuring the guests remain satisfied.
• Assisting with Guest Services, Reservations, and Switchboard operations if necessary.
• Other responsibilities as required.

DESIRED QUALIFICATIONS:

• One (1) to two (2) years previous customer service experience, with preference given to those with previous hotel experience.
• Excellent verbal and written communication and interpersonal skills, as well as a courteous phone manner.
• Neat, well-groomed and professional with a positive, friendly attitude.
• Must be able to stand for long periods of time and be able to lift guest baggage in the absence of Guest Services.
• Excellent organizational, problem-solving skills, and be able to work under pressure.

TERMS OF EMPLOYMENT:

• This is a full-time position that requires flexible availability Monday through Sunday including days, evenings, weekends, holidays and night shifts.
• Must be able to pass a basic security clearance.