Wellness & Crisis Support Administrative Assistant

NorQuest College; Edmonton; On-site; CAD 54,000 - 70,000; Full time

Benefits offered by this job

AUPE benefits

Flexible work options

Job summary

NorQuest College is seeking an Administrative Assistant II for the Student Health and Wellness Centre in Edmonton. You will provide front-line triage and triage learner requests for counselling, wellness, accessibility, and health services while coordinating appointments and maintaining confidential records.

The role supports a multidisciplinary team, assists with events, and helps ensure a welcoming, trauma-informed environment for learners, staff, and the community.

Qualifications

• One-year post-secondary certificate in Administration, Finance, or related field.
• Experience in office administration and customer service, ideally in mental health or healthcare.
• Ability to manage confidential information with discretion and sensitivity.

Responsibilities

• Screen, triage, and route learner requests to appropriate services.
• Provide front-line support during crises and health-related situations.
• Coordinate, schedule, cancel, and reschedule appointments across services.
• Maintain confidential records and support data management systems.
• Train and mentor new administrative staff on procedures and tools.
• Support events and engagement activities within the Centre for Growth & Harmony.

Skills

Active listening

Customer service

Communication

Crisis awareness

Multitasking

Office software

Education

Certificate in Administration/Business

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

NorQuest College is seeking an Administrative Assistant II for the Student Health and Wellness Centre in Edmonton. You will provide front-line triage and triage learner requests for counselling, wellness, accessibility, and health services while coordinating appointments and maintaining confidential records.

The role supports a multidisciplinary team, assists with events, and helps ensure a welcoming, trauma-informed environment for learners, staff, and the community.