Weekend Night Auditor - The Hotel on Pownal

Murphy Hospitality Group; Charlottetown; On-site; CAD 38,000 - 56,000; Full time

Benefits offered by this job

Growth opportunities

Discounts at local shops and MHG sites

Job summary

The Hotel on Pownal, a partner of The Great George Properties, is part of Murphy Hospitality Group. We seek a dedicated Night Auditor to welcome guests, handle late check-ins, and respond to guest needs while maintaining a calm, friendly atmosphere.

You will work 10:00pm–7:00am on Fridays, Saturdays and Sundays, processing reservations, payments, wake-up calls, and guest information requests. Certifications in beverage, food handling, and CPR are assets.

Qualifications

• Excellent oral communication and strong interpersonal skills are essential.
• Positive, outgoing personality and people-focused approach.
• Experience as a Night Auditor is an asset.

Responsibilities

• Greet arriving guests, check in and assign rooms.
• Take, cancel and change room reservations.
• Process telephone calls and wake-up calls.
• Provide information on hotel facilities and guest services.
• Arrange services for guests with special needs.
• Process departures, calculate charges and receive payments.
• Maintain guest service excellence and safety during night hours.
• Perform property walk-through and assist hotel team.
• Support nighttime operations to ensure smooth guest experiences.

Skills

Excellent oral communication

Interpersonal skills

Positive personality

Education

Responsible Beverage Certification

Food Handling Certification

CPR/First Aid Certification

Job description

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people!

The Hotel on Pownal

A partner of The Great George Properties, The Hotel on Pownal proudly provides 45 guest rooms centrally located for both leisure and business travelers. From a deluxe continental breakfast catering to a variety of dietary needs, to freshly baked cookies every afternoon, and a weeknight guest reception offering complimentary wine and local handcrafted beer, we pride ourselves in offering great value with a distinct hotel experience like no other on Prince Edward Island.

As a Night Auditor, You Will

The Hotel on Pownal is looking for a Night Auditor. The Night Auditors play a very important role in the team. They are the first line in responding to our guests in the quieter hours with late check-ins, very early departures, or complaints from guests about noise, room conditions or anything else we can help them with. Our Night Auditors love the challenges of working independently at night, are genuine, and they care about creating an amazing experience for our guests.

• Greet arriving guests, check in and assign rooms
• Take, cancel and change room reservations
• Process telephone calls
• Process wake-up calls
• Provide information on hotel facilities and guest services
• Arrange services required for guests with special needs
• Process guests' departures, calculate charges and receive payments
• Provide exceptional guest service
• Property walk through
• Work alongside of the hotel team to establish a safe and fun atmosphere

Who You Are

• Positive and outgoing personality
• Love for building strong relationships with team members, our guests and the community
• Excellent oral communication
• Effective interpersonal skills

What You Bring

• Responsible Beverage Certification
• Food Handling Certification
• CPR/First Aid Considered an Asset
• Night Auditor experience is considered an asset

What We Offer

• Growth and development opportunities
• Discounts at local shops and all MHG locations
• Please note, this role will be overnight shifts, from 10:00pm-7:00am on Fridays, Saturdays, and Sundays