Web Content and User Experience Specialist, Library

University of Saskatchewan; Saskatoon; Hybrid; CAD 53,000 - 83,000; Full time

Job summary

University of Saskatchewan is seeking a Web Content and User Experience Specialist to maintain and improve the Library’s web presence, including LibGuides and Cascade. You will work with library staff and campus partners to ensure accessible, user-focused content aligned with standards.

The role emphasizes usability testing, analytics, and digital communications to enhance the online user experience within established governance. Hybrid work may be possible.

Qualifications

• Minimum three years of relevant experience supporting websites, digital content, or user experience activities.
• Experience with web analytics and reporting.
• Knowledge of information architecture and content governance.
• Ability to communicate technical concepts to non-technical audiences.

Responsibilities

• Apply CMS expertise (LibGuides, Cascade) to support and improve the Library’s web presence.
• Conduct accessibility reviews and usability assessments.
• Plan and conduct web content audits, and identify opportunities for improvement.
• Prepare analytics reports and summaries to support decision making.
• Develop guidance materials for web editors and provide training.
• Contribute to digital projects requiring usability or accessibility expertise.

Skills

Analytical thinking

Collaboration

Usability testing

Communication (tech to non-tech)

Education

Undergraduate degree or equivalent

Tools

LibGuides

Cascade

Drupal

Job description

Web Content and User Experience Specialist, Library

Summary: Reporting to the Information Technology and Discovery Librarian, the Web Content and User Experience Specialist supports the maintenance, assessment, and continuous improvement of the University Library’s web presence including Cascade and LibGuides. Working collaboratively with library staff, web editors, and campus partners, the position helps ensure web content is accessible, user-focused, current, and aligned with institutional standards and best practices.

This role contributes expertise in web content management, usability, accessibility, analytics, and digital communications to support an effective and consistent online user experience.

The position requires initiative, analytical thinking, and strong collaboration skills. The Web Content and User Experience Specialist evaluates web content and user feedback, identifies opportunities for improvement, analyzes website analytics, and recommends enhancements that support an effective online presence. Working independently within established web governance frameworks, the position applies professional expertise and judgement to assess content quality, accessibility, usability, and digital user experience, recommending improvements that support library objectives.

Duties and Responsibilities:

• Apply expertise in web content management systems (e.g., LibGuides, Cascade, etc.), information architecture, accessibility standards, and user experience to support and improve the Library’s web presence.
• Apply web accessibility standards and best practices in the review and improvement of library web content (e.g., WCAG).
• Plan and conduct web content audits, accessibility reviews, and usability assessments, identifying opportunities for improvement and recommending changes.
• Assist with the development and maintenance of content review schedules, workflows, and documentation.
• Monitor content quality and identify outdated, duplicate, or high‑risk content requiring review.
• Support content lifecycle activities, including review, revision, archiving, and removal of obsolete content.
• Contribute to migration and restructuring activities as required.

User Experience and Accessibility:

• Conduct usability testing, user feedback activities, and content evaluations of library website to identify barriers and opportunities for improvement.
• Prepare reports and summaries on website usage, engagement, search behaviour, and emerging trends.
• Contribute evidence-based recommendations to support website enhancements and digital service improvements.
• Conduct assessment activities related to web services, content quality, and user experience.

Analytics & Reporting:

• Generate regular web analytics reports (usage, engagement, search behaviour).
• Analyze trends and identify opportunities for improvement.
• Prepare reports and recommendations that support decision making by library committees and web governance teams.
• Support data‑informed decision making for web design and content priorities.

Training & Support:

• Develop and maintain guidance materials, documentation, and resources for web editors.
• Deliver training and onboarding support to distributed content contributors.
• Promote awareness of established web standards and best practices.
• Serves as a resource to library staff on matters relating to web accessibility, usability, content management, and digital content best practices.

Digital Projects:

• Contribute to digital initiatives requiring web content, usability, accessibility, or user experience expertise.
• Contribute to website enhancements and digital projects through analysis, consultation, testing, and implementation support.
• Assist project teams in applying user‑centered design and content best practices.

Qualifications:

Education

• Undergraduate degree, technical diploma, or equivalent combination of education, training, and relevant experience in communications, information studies, digital media, web design, user experience, or related field.

Experience

• A minimum of three years of relevant experience supporting websites, digital content, user experience activities, web communications, or related functions.
• Professional Competencies.
• Strong organizational, analytical, and problem‑solving abilities.
• Ability to manage competing priorities.
• Ability to work collaboratively with diverse stakeholders.
• Ability to communicate technical concepts to non‑technical audiences.
• Knowledge, Skills and Abilities.

Necessary

• Experience working with content management systems (CMS) (e.g., Cascade, LibGuides, Drupal, or equivalent).
• Knowledge of web accessibility principles and WCAG standards.
• Understanding of user experience, usability testing and user‑centred design methods.
• Experience interpreting web analytics and translating findings into recommendations.
• Knowledge of information architecture, web content lifecycle management, and content governance practices.
• Strong written communication and documentation skills.

Desirable

• Knowledge of accessibility principles and standards (e.g., WCAG).
• Experience conducting usability testing and/or user research.
• Experience with Google Analytics or similar tools.
• Knowledge of information architecture and/or content strategy.
• Experience developing documentation, training materials, or support resources.

Assets

• Experience supporting academic or post‑secondary education websites.
• Familiarity with library websites, research/library guides, or academic service environments.
• Experience providing training or consultation to distributed content contributors.

The University of Saskatchewan recognizes alternate career paths; therefore, a combination of education and experience may be considered.

Inquiries regarding this position can be directed to Shannon Lucky at [e-mail].

Department: Library
Employment Group: ASPA
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $53,091.00 - 82,954.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Specialist Professional
Salary Phase/Band: Phase 1
Posted Date: 9/10/2026
Closing Date: 9/24/2026 at 6:00 pm CST
Number of Openings: 1
Work Location: May be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines

The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity‑deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve: EDI Framework for Action.

We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation.

The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact us for assistance.