Academic Records and Credentials Assistant, Registrarial Services

University of Saskatchewan; Saskatoon; On-site; CAD 34,000 - 43,000; Full time

Job summary

The University of Saskatchewan is seeking an Academic Records and Credentials Assistant in Registrarial Services to support electronic digital credentials platforms and academic history operations.

This role triages inquiries, processes grade adjustments, and collaborates with registrarial leadership to maintain accurate records while upholding confidentiality and equitable service across campus.

Qualifications

• Office administration diploma completed.
• Minimum of two years in a university setting with digital credential platforms and academic records.
• Familiarity with registration, transcripts, and academic records.
• Strong understanding of administrative procedures and institutional systems.
• Ability to learn university systems, policies, and processes.

Responsibilities

• Triages and responds to digital credential platform inquiries and supports academic documents.
• Processes faculty actions (grade adjustments, suspensions) and updates student records.
• Coordinates record updates for sensitive situations with registrarial leadership.
• Authenticates documents within the platform and supports digital credential processes.
• Oversees parchment production and replacement document processing.
• Maintains relationships with internal departments and the broader university community.

Skills

Communication

Attention to detail

Problem-solving

Time management

Teamwork

Organizational skills

Independent work

Education

Office administration diploma

Tools

Microsoft Office

MyCreds

Banner

Job description

Academic Records and Credentials Assistant, Registrarial Services

Summary: The academic records and credentials assistant supports electronic digital credentials platforms and academic history operations. This role handles platform inquiries, processes manual grade adjustments and faculty actions, supports parchment production, and responds to student and faculty inquiries. This position supports the department by coordinating processes, resolving issues, and maintaining the accuracy of academic records. Additionally, the assistant collaborates with coordinators and other university units while maintaining confidentiality and supporting continuous improvement in processes.

Duties and Responsibilities:

• Triages and responds to digital credential platform inquiries through designated communication channels, providing information and support related to academic documents.
• Processes faculty actions, such as grade adjustments, suspensions, and expulsions, and updates student records.
• Coordinates record updates related to sensitive situations.
• Authenticates documents within the platform and supports digital credential processes.
• Coordinates grade adjustments, record maintenance, and faculty actions in collaboration with registrarial leadership.
• Facilitates parchment production and oversees replacement document processing.
• Maintains relationships with internal departments and the broader university community.
• Assists with exam invigilation and record-keeping for deferred and distance examinations.
• Fosters relationships and collaborates with student service partners across campus.
• Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, and contributes to a positive and productive work and learning environment.
• Engages in continuous learning byparticipatingin activities, training, and events related to Indigenous engagement, reconciliation, equity, diversity, and inclusion.
• Demonstrates respect and dignity for all members of the community, actively contributes to an environment of acceptance and inclusion ofothers, andresponds to different perspectives from a place of curiosity, respect, and non-judgement.
• Undertakes related duties, as assigned, consistent with the nature of the position.

Qualifications:

• An office administrationdiploma.
• Minimum of two years of related experience in a university setting working with digital credential platforms and academic records.
• Familiarity with registration, transcripts, and academic records.
• Strong understanding of administrative procedures and institutional systems.
• Ability to learn university systems, policies, and processes.
• Effective communication and interpersonal skills.
• High attention to detail and accuracy in data handling and document preparation.
• Strong problem-solving and analytical thinking capabilities.
• Professional integrity with discretion in handling confidential information.
• Excellent organizational and time management skills with the ability to handle multiple deadlines.
• Ability to work effectively both independently and collaboratively in a team.
• Proficient computer skills, including Microsoft Office applications, MyCreds, and Banner; familiarity with other student or digital credential platforms is an asset.

Department: Registrarial Services
Status: Term 6 months with the possibility of extension or becoming permanent
Employment Group: CUPE 1975 - Restricted
Shift: Mon-Fri, 8:00-4:30
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $24.74 - 31.37 per hour. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Operational Services
Salary Phase/Band: Phase 4
Posted Date: 9/4/2026
Closing Date: 10/6/2026 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus

The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve: EDI Framework for Action.
We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by deywwewin | taapwaywin | tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation.
The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact us for assistance.