Watch Clerk

Strathcona County; Edmonton; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Health & dental

Retirement plan

Earned day off

Employee assistance

Job summary

Strathcona County is seeking a Watch Clerk to provide administrative and operational support to on-duty RCMP officers within the Enforcement Services team.

You will gain hands-on experience with RCMP software, process investigation files, and assist with court packages, referrals, and messaging. This role includes rotating 12-hour shifts to cover day and night operations.

Qualifications

• High School Diploma with 4 years of related experience (policing experience preferred).
• Post-secondary education or certificate in Emergency Communications and Response would be considered an asset.

Responsibilities

• Assist the RCMP General Duty watch members to monitor, input, review, link, scan, audit, and update all operational occurrences as they occur; ensure accuracy for RCMP audits.
• Receive calls, create and distribute investigation files; prepare court packages and pre-charge packages.
• Monitor email queues for requests, warrants, disclosure and release documents.
• Prepare and complete Police Access Tool (PAT) ticketing and update collision reports (TSS).
• Assist with adding, modifying, removing and messaging on CPIC.
• Complete Child Family Services and Victim Services referrals on behalf of investigators.
• Assist Court/File Management, Municipal Police Assistants and other detachment areas as required.

Skills

Policing experience

Interpersonal skills

Communication skills

Judgement & discretion

Time management

RCMP software proficiency

Education

High School Diploma

Emergency Communications Certificate

Tools

PROS

CPIC

JOIN/2.0

CIIDS

eCollision

ROADS

Job description

We are looking for a Watch Clerk to provide vital support services in our unique integrated service with the Strathcona County RCMP and Enforcement Services.

In this exciting role, you’ll be at the heart of the action, providing crucial administrative and operational support to on-duty RCMP officers. You’ll work on a rotating shift basis, ensuring that our team has the information and resources they need. You’ll also get hands-on experience with various computer software programs, processing and maintaining investigation files, and making a real difference in the community.

This position is part of Strathcona County Enforcement Services, an integrated public safety service that works in close collaboration with the RCMP, County departments, and external partners to support community safety, compliance, and enforcement.

Key Responsibilities:

• Assist the RCMP General Duty watch members to monitor, input, retrieve, review, link, scan, audit, and update all operational occurrences as they occur; once police have attended, ensuring they are accurate and meet RCMP audit standards
• Receive calls, create and distribute operational files on investigations which members are currently dealing with when required, including the preparation of court packages and pre charge packages
• Monitor email queues for member requests, warrants, disclosure and release documents
• Prepare and complete Police Access Tool (PAT) ticketing and update all necessary information on the collision report (TSS’s)
• Assist with adding, modifying, removing and messaging on CPIC
• Complete Child Family Services and Victim Services unit referrals on behalf of investigators
• Assist Court/File Management, Municipal Police Assistants and other areas in the detachment as required

Qualifications and Skills:

• High School Diploma with 4 years of related experience (policing experience is preferred)
• Post-secondary education or certificate in Emergency Communications and Response would be considered an asset
• Knowledge of Criminal Code, Municipal Bylaws, Traffic Safety Act and Provincial Statutes
• Strong interpersonal and communication skills (verbal and written), combined with good judgement, tact and discretion
• Strong time management and decision-making skills with the ability to work with minimal supervision
• Proficiency in RCMP software programs (i.e. PROS, CPIC, JOIN/2.0, CIIDS, eCollision, ROADS) and completion of RCMP PROS End User Course and PROS IM is preferred

Conditions of Employment:

• Ability to obtain RCMP Enhanced Reliability Security Clearance
• Availability to work shift work (working 12-hour shifts with a combination of days/nights)

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.

Why Join Strathcona County: (depending on position)

• Competitive salary and comprehensive benefits package, which includes:
• Extended health and dental coverage
• Health and wellness spending account
• Life and disability insurance
• Retirement and pension programs
• Earned day off program
• Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.