Warranty Technician - New Homes

Homes by Avi; Calgary; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading construction company, Homes by Avi, is seeking an organized and proactive individual to manage customer warranty inquiries and provide support to the construction team. This role involves effective communication with homeowners, timely resolution of issues, and performing minor repairs, ensuring exceptional customer service and satisfaction.

Qualifications

• Extensive knowledge of construction practices and home repair.
• Self-motivated and able to work independently.
• Positive, flexible, and adaptable attitude.

Responsibilities

• Communicate warranty program expectations to homeowners.
• Investigate issues and respond to customer inquiries timely.
• Perform light carpentry and ensure accurate customer file management.

Skills

Organized

Customer Service

Problem Solving

Job description

You are an individual who is highly organized and has a positive, flexible, “can-do” attitude. Providing exceptional customer service to both your internal and external customers is effortlessness.

You have an extensive and well-rounded knowledge of construction practices and home repair, and can pivot from task to task while balancing ever-changing priorities. Solving problems and investigating issues is a challenge that you enjoy.

You are an individual who is self-motivated, focused, and works well independently while providing support to the construction team.

What You Will Do

• Effectively communicate Homes by Avi's warranty program and expectations to home owners
• Accurately investigate issues and provide professional, courteous and timely responses to customer inquiries
• Ensure outstanding deficiencies are resolved in a timely manner and within budget
• Coordinate the scheduling of trades for warranty work in conjunction with the homeowners
• Perform light carpentry, paint touch ups, and other minor repairs in finished homes
• Ensure the customers file and the database are kept up to date with accurate and complete information