Warranty Technician - New Homes

Homes by Avi (Canada) Inc.; Calgary; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading company in home building seeks a Warranty Technician to deliver exceptional customer service post-purchase. The successful candidate will manage warranty issues effectively and contribute to a positive homeowner experience, backed by a supportive construction team.

Benefits

Comprehensive health and dental benefits

RRSP matching program

Wellness program

Volunteer program with paid time off

Flex Days

Qualifications

• 3+ years of direct experience in new home construction or renovations.
• Excellent written and verbal communication skills.
• Valid class 5 driver's license and reliable vehicle.

Responsibilities

• Ensure prompt warranty service for homeowners.
• Investigate issues and respond to inquiries professionally.
• Perform light repairs and coordinate trades for warranty work.

Skills

Customer Service

Conflict Resolution

Communication

Time Management

Problem-Solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Details

Description

Homes by Avi is seeking a professional, motivated, and experienced individual to join our team as a Warranty Technician. Homes by Avi has been building family homes since 1978, with home building divisions in Edmonton, Calgary, and Texas.

Warranty Technician

You will work directly under the leadership of the Warranty Manager to provide exemplary warranty service to customers who have taken possession of their home.

Who You Are

You are an individual who is highly organized and has a positive, flexible, “can-do” attitude. Providing exceptional customer service to both your internal and external customers is effortless.

You have an extensive and well-rounded knowledge of construction practices and home repair, and can pivot from task to task while balancing ever-changing priorities. Solving problems and investigating issues is a challenge that you enjoy.

You are self-motivated, focused, and work well independently while providing support to the construction team.

What You Will Do

• Effectively communicate Homes by Avi's warranty program and expectations to homeowners.
• Accurately investigate issues and provide professional, courteous, and timely responses to customer inquiries.
• Ensure outstanding deficiencies are resolved in a timely manner and within budget.
• Coordinate the scheduling of trades for warranty work in conjunction with homeowners.
• Perform light carpentry, paint touch-ups, and other minor repairs in finished homes.
• Ensure the customer's file and the database are kept up to date with accurate and complete information.

Your Qualifications – The Must Have’s

• 3+ years of direct experience in new home construction or renovations.
• Excellent written and verbal communication skills.
• Ability to manage high priority/urgent requests and adapt to changing priorities.
• Exceptional customer service skills.
• Confident conflict resolution abilities.
• Intermediate knowledge of Microsoft Office products.
• Valid class 5 driver’s license and reliable vehicle.

Additional Skills – The Nice To Have's

• Warranty Technician experience in residential construction.

Company Benefits

• Positive workplace culture.
• Team building opportunities.
• Comprehensive health and dental benefits.
• RRSP matching program.
• Wellness program.
• Volunteer program with paid time off.
• Flex Days.