Warranty Technician

Activa Group; Southwestern Ontario; On-site; CAD 60,000 - 65,000; Full time

Job summary

Activa Group is seeking a Warranty Technician in Waterloo, Ontario, to deliver outstanding customer service while investigating and correcting deficiencies under Tarion guidelines. You will support condo and commercial sites, schedule trades, and document findings with photos and measurements.

Responsibilities include completing mid-year, 1-year, and 2-year warranty requests, providing home maintenance guidance to homeowners, and assisting the Sales & Marketing team with exterior signage when

Qualifications

• Minimum 5 years’ experience in the service/construction and home building industry.
• Finish/trim carpentry, drywall and painting experience required.
• Knowledge of building envelope, water/air barriers and flashing details.
• Valid driver’s license and willingness to travel daily to assigned sites.

Responsibilities

• Review warranty service requests and prepare materials needed prior to appointments.
• Perform professional repairs including carpentry, drywall, painting, trim, and minor electrical/plumbing tasks.
• Coordinate trades for service work and participate in after-hours coverage as needed.
• Provide detailed assessment notes with tolerances, photos and next steps to warranty coordinators.

Skills

Customer service

Communication skills

Attention to detail

Independent work

Team collaboration

Education

Secondary school diploma

Job description

Role SummaryCompany: ActivaJob Title: Warranty TechnicianJob Type: Full-Time, PermanentCompensation: $60,000-$65,000/yrReports To: Lead Warranty TechnicianLocation: Waterloo, OntarioReporting to the Lead Warranty Technician, the Warranty Technician is responsible for providing excellent Customer Service to all Company clients. The successful candidate will service the homes of our clients by investigating and correcting all recorded deficiencies following the 30-Day Tarion Form. The Warranty Technician at times may also organize and coordinate trade schedules to complete any and all service work.Key ResponsibilitiesReview Mid Year, 1 Year and 2 Year, Major Structural and Intermediate service requests provided by the Warranty Coordinator and prepare/purchase materials required to complete warranty service work prior to attending the homeowner appointmentComplete Mid Year, 1 Year and 2 Year, Major Structural and Intermediate service requests as assignedProfessional, skilled repairs required such as minor framing, drywall, paint, trim, door adjustments, leak assessments, floor squeak corrections, minor electrical, minor plumbing, minor masonry, etc.On a rotational basis, will assist in after-hours emergency call coverage. This will primarily consist of over the phone service assistance but may from time to time require an onsite visit.Execute various exterior repairs to Condominium Common Element deficiencies, as assignedProvide various repair assistance to both our Rental Line of Business as well as our Commercial BuildingsProvide detailed assessment notes consisting of tolerance measurements, photos, and next steps back to the Warranty CoordinatorsProvide educational and home maintenance strategies to our homeowners, which are aligned with Activa’s service standardsOn occasion, provide assistance to the Sales & Marketing team by installing or dismantling exterior signageProvide an exceptional customer experience to our homeownersAttend regular strategy and improvement meetings with both the Lead Technician and the Warranty SpecialistProvide general construction assistance to the Construction Department as deemed necessaryUnderstanding the Tarion Construction Performance Guidelines to determine warranted or non-warranted itemsObtain signatures from homeowners upon completion of workContacting trades to discuss or troubleshoot service issues that need to be resolved on the spotRebooking Service appointments directly with the homeowners prior to leaving the appointmentClean and maintain Company Service VanOther duties as assignedRequirementsSecondary school diplomaProfessional, mature individual with a minimum 5 years’ experience in the Service/Construction and Home Building industryFinish/Trim Carpentry skills in addition to drywall and painting experience are required.Well versed with the building envelope, including water/air barriers and flashing detailsGood understanding of Ontario Building Code and Tarion’s Construction Performance GuidelinesValid driver’s license and vehicle with the willingness to travel daily to assigned sites.Must have own tools that are typical for New Home ConstructionPersonal AttributesWell organized and competent individualStrong communication and Customer Service skillsAbility to work independently as well as within a team settingHigh attention to detail and ability to work under pressureAbility to prioritize and manage multiple tasksAbility to meet deadlines as assignedActiva is committed to creating an inclusive environment for all individuals. We support the goals of the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation throughout the recruitment process please contact our Human Resources department.If you are self-motivated and are looking for an opportunity to expand your career in a dynamic and enthusiastic environment, you are invited to submit your resume to [e-mail]. We appreciate your interest, however only qualified candidates will be contacted. For more information on our company visit www.activa.ca/our-story.