Warranty Technician

About Staffing Ltd.; Calgary; On-site; CAD 70,000 - 80,000; Full time

Job summary

An established industry player is seeking a Warranty Technician to enhance homeowner satisfaction through effective warranty management. This role involves conducting inspections, performing repairs, and ensuring clear communication between homeowners and trades. With a strong emphasis on customer service and technical expertise, you will play a vital role in a reputable homebuilding team that values quality and client satisfaction. If you are a dedicated professional ready to make an impact in the construction industry, this opportunity offers a supportive environment and a chance to thrive in your career.

Benefits

Comprehensive Benefits Package

Flexible Work Hours

Qualifications

• Valid driver's license and clean driver's abstract required.
• 3-5 years of experience in home warranty repairs and construction.

Responsibilities

• Perform warranty repairs and coordinate service requests with homeowners.
• Conduct inspections and maintain documentation in BuildPro.

Skills

Verbal Communication Skills

Organizational Skills

Problem-Solving Skills

Multitasking Ability

Attention to Detail

Education

High School Diploma or Equivalent

Relevant Certifications in Home Construction

Tools

BuildPro

Microsoft Office Suite

Job description

Connecting you to Warranty Technician jobs in Calgary, Alberta!

About Staffing is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.

We are seeking a skilled Warranty Technician to join a highly respected homebuilding team known for their commitment to excellence.

Job Type: Direct Hire

Category: Construction – Residential

Location: Calgary, Alberta

This position plays a crucial role in maintaining homeowner satisfaction by addressing post-possession concerns with professionalism and efficiency. The Warranty Technician will serve as the primary point of contact for warranty-related matters, conducting inspections, facilitating repairs, and ensuring homeowners receive exceptional service throughout their warranty period.

We are looking for a customer-focused professional with a strong technical background and knowledge of home construction. If you’re ready to bring your expertise to a reputable organization that values quality and client satisfaction, apply today.

Duties and Responsibilities:

The key job functions are:

• Warranty Repairs: Perform minor warranty repairs, schedule Trade Days, and coordinate service requests and appointments with homeowners and trades.
• Documentation: Maintain accurate documentation of inspections, findings, and work orders in BuildPro, adhering to department and ANHW guidelines.
• Inspections: Perform 90-day and 1-year warranty inspections, identifying warrantable vs. non-warrantable items, and ensuring homeowner satisfaction.
• Customer Service: Facilitate clear communication between homeowners, subcontractors, and trades to mediate and resolve issues effectively.

Education:

• High school or equivalent
• Relevant certifications or courses related to home construction an asset

Qualifications:

• Valid driver's license
• 3-year clean driver's abstract
• Clean criminal background check
• Physical capability to perform manual tasks, including the ability to lift at least 50 lbs
• Strong knowledge of the Alberta New Home Warranty Program (ANHW) and home construction processes
• Tech savvy: must be familiar with and proficient in Microsoft Office Suite

Experience:

• Minimum 2-5 years of industry experience.
• Experience working on site and/or within home warranty repairs required.

Skills:

• Strong verbal communication skills, including active listening, respectful address of concerns, and problem-solving/conflict resolution
• Excellent organizational skills, attention to detail, and ability to manage shifting priorities
• Ability to multitask in a fast-paced environment while working with diverse client groups to achieve high customer satisfaction
• Proficiency in computer skills, particularly with Microsoft Office Suite

Base Salary: $70,000-80,000 per year

• Salary based on experience
• Comprehensive benefits package included

Work Hours:

• 40 hours per week

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion. At About Staffing, EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.