Warranty Technician - New Home

Carrington Group; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Warranty Technician to join their dynamic team in Calgary. This role involves providing essential support in addressing customer warranty issues, conducting thorough investigations, and collaborating with various stakeholders to ensure high-quality service. The company values a 'people first' culture, offering a supportive environment and opportunities for professional growth. With a focus on family and community, this position promises a rewarding experience for those passionate about home construction and customer satisfaction. Join a team that prioritizes excellence and innovation in the residential building sector.

Benefits

Competitive Salary

Comprehensive Benefits

Flexible spending account

Company vehicle

Company matched RRSP program

Paid training and development programs

Qualifications

• 1+ years experience as a Warranty Technician or in a related role preferred.
• Knowledge of smart home technologies and building processes is essential.

Responsibilities

• Investigate warranty submissions and assess customer claims accurately.
• Work with trade partners to ensure deficiencies are resolved promptly.
• Perform Quality Control duties and document repairs.

Skills

General repair skills

Knowledge of building processes

Ability to work in a paperless environment

Smart home technologies

Education

High school diploma or equivalent

Tools

Hand tools

Job description

Warranty Technician
Master Craftsman Warranty Ltd. – Calgary, Alberta

The Carrington Group of Companies has grown over 50 years as a top, award-winning residential builder and developer in Central Alberta and interior British Columbia, and Master Craftsman Warranty Ltd. is proud to be a part of the group. Bedrock Homes, our single-family division is the fastest growing residential home builder in the Calgary area with elite financial stability and several exciting high-volume land positions. Master Craftsman Warranty is the exclusive warranty provider to Bedrock Homes as well as several other single and multi-family residential new home builders.

We are a ‘people first’ company, heavy on culture and big on family, we focus on clearly defined achievable goals resulting in attainable, measured success. Our Warranty Technicians enjoy tremendous support from not only the construction team, but also the office departments, who are eager to assist with any challenge presented. As we continue to expand into the dynamic Calgary market, COME GROW WITH US!

About the Position

The Warranty Technician is a member of the warranty and maintenance team, responsible for providing boots on the ground support to address warranty related customer issues, presently to Bedrock Homes, and ultimately to several other clients in the Calgary area. This position ensures that all customer warranty concerns are analyzed in detail to confirm the faults, identify liability, and determine acceptance ratios. They represent MCW in the field providing warranty services, doing root cause analysis and provide corrective feedback to resolve issues.

What we Offer:

• Competitive Salary
• Comprehensive Benefits, including extended health & dental, life and disability insurance, and more.
• Flexible spending account for additional health and wellness coverage.
• Company vehicle to assist with discharging duties
• Company matched RRSP program.
• Paid training and development programs.

Duties and Responsibilities

• Accurately investigate and assess warranty submission from customers who have taken possession of their home.
• Provide detailed analysis of claims and escalate issues where necessary to a higher level to provide information for warranty cost reduction activities.
• Work with company trade partners and Warranty Coordinators to ensure all outstanding deficiencies are completed.
• Communicate fault and liability information to the Warranty Manager.
• Ensure all products flow through the warranty department in a timely manner.
• Attend regular meetings with Warranty coordinators and the Supervisor to establish an action plan.
• General repairs; required to provide own hand tools.
• Document, report, and schedule repairs.
• Perform Quality Control duties reporting to builder(s)
• Work on assigned special projects as they arise.
• Treat the environment as a priority, ensuring all local, provincial, and federal regulations are met or exceeded.
• Meet or exceed the requirements outlined in the company’s safety program, adopting passion and advocacy for high standards of health and safety.
• Other related duties as assigned.

Qualifications

• High school diploma, GED, or equivalent education required.
• One (1) or more years of direct work Experience as a Warranty Technician for new home construction or experience in a related role preferred.
• Ability to work in a paperless environment utilizing multiple online programs and apps.
• Knowledge and ability to install, maintain and train homeowners on smart home technologies.
• General repair skills in carpentry, painting, tiling, flooring, etc.
• Knowledge of building processes and practices.
• A valid class five (5) driver’s license and personal reliable transportation is required.
• Criminal Records Check to the company’s satisfaction is required.
• A clean drivers abstract is required for the operation of company vehicles on public roadways.
• Manual dexterity is required to work with computers, peripherals, tools, and equipment.

Only those who are legally authorized to work in Canada will be considered for employment. If you are not currently authorized to work in Canada, your application will not be considered.

Master Craftsman Warranty Ltd is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

We would like to thank all applicants; however only those selected for an interview will be contacted.