Warranty Administrator

Colonial Group; Saint-Jacques-le-Mineur; On-site; CAD 62,000 - 65,000; Full time

Benefits offered by this job

Telemedicine

Medical insurance

Dental insurance

Life & travel insurance

Disability insurance

Employee Assistance Program

RRSP with employer contribution

Sick and family days

Holiday closure during holidays

Great coworkers

Flexible schedules

Recognition program

Sabbatical policy

Tuition reimbursement

Referral bonus

Career growth opportunities

Job summary

Colonial Group's Saint-Jacques-le-Mineur branch is seeking a Warranty Administrator for day shift to support technicians and customers in both French and English.

You will process basic warranty claims, assist with warranty repairs, respond to requests, and organize parts shipments, while maintaining timely follow-ups and clear communication.

Qualifications

• Minimum 1 year of experience in a similar position (asset).
• Excellent customer service skills.
• Knowledge of heavy-duty vehicle mechanics.
• Comfortable with computers and technology.
• Bilingual: fluent in French and English.

Responsibilities

• Process basic and counter warranty claims.
• Be present in the mechanical shop to support technicians with warranty repair files.
• Respond to requests and ensure appropriate follow-ups (warranty claims, warranty denials, payments, credits, etc.).
• Follow up with customers.
• Organize and ship parts to manufacturers.

Skills

Team player

Eager to learn

Bilingual: French & English

Customer service

Computers proficient

Heavy-duty vehicle knowledge

Job description

Warranty Administrator | Day Shift

Would you describe yourself as ateam player? Are you eager to learn and always looking to expand your knowledge? Our Saint-Jacques-le-Mineur branch is looking for its next team member!

Salary: Starting at $30/hour

Schedule: Monday to Friday, 40 hours/week

What we offer:

• Telemedicine – we take care of our people (24/7 access to a doctor);
• Medical and dental insurance;
• Life & travel insurance, short- and long-term disability insurance;
• Employee Assistance Program;
• RRSP with employer contribution;
• Sick and family days – because you have a life outside of work too;
• Holiday closure during the holiday season;
• Great coworkers!

Even more benefits:

• Flexible schedules;
• Recognition program;
• Sabbatical policy;
• Tuition reimbursement;
• Referral bonus;
• Career growth opportunities – you're here to stay!

What you'll be doing:

• Process basic and counter warranty claims;
• Be present in the mechanical shop to support technicians with warranty repair files;
• Respond to requests and ensure appropriate follow-ups (warranty claims, warranty denials, payments, credits, etc.);
• Follow up with customers;
• Organize and ship parts to manufacturers.

Experience, training and skills that would be an asset:

• Minimum 1 year of experience in a similar position (an asset);
• Excellent customer service skills;
• Knowledge of heavy-duty vehicle mechanics;
• Comfortable with computers and technology;
• Bilingual: fluent in both French and English.

We’re looking forward to meeting you!