Warranty Administrator

Brandt Group of Companies; Regina; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

On-the-job training

Growth opportunities

Health & dental benefits

RRSP matches

Job summary

Brandt Group of Companies is seeking a Warranty Administrator in Regina, SK to manage end-to-end warranty claims processing. You will handle work orders, reconcile claims, communicate with vendors, and review repair information to ensure accurate processing in compliance with policies.

The role requires strong organizational, detail-oriented, and communication skills, with proficiency in Microsoft Office and the ability to work in a fast-paced environment.

Qualifications

• Strong organizational skills and attention to detail are essential.
• Excellent time management and communication skills are required.
• Proficiency with Microsoft Office Suite is expected.
• Ability to work in a fast-paced environment and adapt to changes is important.
• Experience with electronic record keeping is an asset.
• Mechanical aptitude and ability to understand technical repair information are advantageous.
• Experience with heavy-duty trucks, highway equipment, or related equipment is a plus.

Responsibilities

• Administer warranty claims processing and documentation to ensure timely reimbursements.
• Open and close work orders, track progress, and maintain service continuity.
• Process warranty submissions with vendors by interpreting repair documentation to secure approvals.
• Reconcile warranty claims against service records and vendor payments for accuracy.
• Coordinate with technicians, service advisors, parts personnel, and internal departments to verify information.
• Maintain up-to-date records of warranty activities for audits and reporting.
• Communicate with vendors and customers to resolve claim issues and improve service satisfaction.
• Monitor claim trends and escalate recurring issues for improvement.
• Review repair stories, diagnostics, and parts usage to ensure warranty compliance.

Skills

Organizational skills

Attention to detail

Time management

Communication skills

Microsoft Office

Fast-paced environment

Adaptability

Electronic record keeping

Mechanical aptitude

Heavy-duty equipment knowledge

Job description

Brandt is currently seeking a Warranty Administrator for our Regina, Sk location.

The Warranty Administrator is responsible for managing the end-to-end process of warranty claims, including work order administration, claim reconciliation, vendor communication, and reviewing repair information to ensure accurate warranty claim processing. This role requires the ability to understand service documentation and technical repair information while ensuring all warranty activities are completed accurately, efficiently, and in compliance with company and vendor policies.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Administer warranty claims processing and documentation to ensure timely and accurate reimbursements.
• Open and close work orders, tracking project progress and maintaining service continuity.
• Process warranty submissions with vendors by accurately interpreting repair documentation and supporting information to secure approvals efficiently and reduce claim turnaround time.
• Reconcile warranty claims against service records and vendor payments to ensure financial accuracy and prevent discrepancies.
• Coordinate with technicians, service advisors, parts personnel, and internal departments to verify service information, interpret repair documentation, and support accurate claim processing.
• Maintain up-to-date records of warranty activities to support audits and performance reporting.
• Communicate with vendors and customers to resolve claim issues and enhance service satisfaction.
• Monitor claim trends and elevate recurring issues to management for continuous improvement.
• Review technician repair stories, diagnostic information, and parts usage to ensure repairs meet manufacturer warranty requirements.

What We Look For

• Possess strong organizational skills.
• Possess strong attention to detail.
• Possess strong time management skills.
• Possess strong communication skills, both written and oral.
• Proficient in Microsoft Office Suite.
• Ability to work in a fast-paced environment.
• Ability to adapt quickly to changes.
• Experience in electronic record keeping is an asset.
• Mechanical aptitude and the ability to understand technical repair information are considered strong assets.
• Experience with heavy-duty truck, highway equipment, agricultural, construction, or related equipment is considered an asset.
• Previous experience as a technician, service advisor, parts person, or in a technical support role is considered an asset.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.