Warranty Engineer

Tata Technologies Ltd.; Markham; On-site; CAD 60,000 - 90,000; Full time

Job summary

Tata Technologies Ltd. is seeking a Warranty Engineer to oversee daily warranty tickets, prepare performance reports, and drive parts and cost analyses. You will engage Engineering and Manufacturing to implement containment actions and communicate with customers to resolve warranty concerns.

The role requires coordination with Quality and other functions, strong problem-solving, and use of standard reporting tools. Occasional travel to customer locations may be required.

Qualifications

• Bachelor degree in engineering with a focus on electrical or mechanical systems.
• Minimum 1.5 years of engineering and/or hardware/software troubleshooting experience.
• Familiarity with OEM warranty systems (PRAS+, EWT, WIS, PartLink, PRTS) is a plus.

Responsibilities

• Oversee day-to-day warranty tickets and prepare reports.
• Track warranty return parts and ensure customer response timing requirements are met.
• Lead containment actions with Engineering or Manufacturing as needed.
• Generate problem solving reports (8D, 5Y, Fishbone) for internal/external customers.

Skills

Warranty analysis

Team leadership

Cross-functional collaboration

Microsoft Office

Troubleshooting

Communication skills

Travel

Education

Electrical or Mechanical Engineering Degree

Tools

PRAS+

EWT

WIS

PartLink

PRTS

Job description

The Warranty Engineer is responsible for overseeing the day-to-day warranty tickets, preparing reports, driving parts and cost related analysis.

Key Responsibilities

• Understand customer warranty agreements and requirements.
• Track incoming warranty returned parts ensuring that customer response timing requirements are being met.
• Assist in swift implementation of containment actions, engaging necessary Engineering or Manufacturing personnel.
• Work with a team to generate problem solving reports (8D, 5Y, Fishbone, Is/Is not, etc.) that may be shared with internal or external customers, and be capable to engaging relevant functions into problem solving, such as Quality, Engineering etc
• Work directly with customers to report, problem solve and help reduce warranty concerns with end users of Magna produced products.
• Generate warranty presentations for management and customers to increase awareness, establish priorities and get buy-in on appropriate actions.
• Guide Warranty Technicians to determine proper warranty analysis methods and review results.
• Participate in CIP (Continuous Improvement Processes) activities. May work on projects involving cost reduction, warranty reduction, or evaluation of new equipment, etc.
• Maintain customer charges trackers, analyse debit notes be a decision maker for those charges acceptance/rejections within requirements set
• Develop and Maintain troubleshooting Work Instructions, Provide trainings for other technicians
• Support with any other assignments in Quality Assurance Laboratory

Key Qualifications/Requirements

Education

• Electrical or Mechanical Engineering Degree

Experience

• Minimum 1.5 years of relevant engineering and/or hardware/software troubleshooting/development experience
• Knowledge of OEM warranty systems including PRAS+, EWT, WIS, PartLink, PRTS is a plus
• Ability to communicate with external customers and suppliers, occasionally in times of high visibility/increased pressure.
• Ability to lead a team and drive continuous improvement
• Proven experience working with cross functional teams to complete daily tasks and projects.
• Effective communication skills to collaborate with Customer and internal stakeholders
• Knowledge/experience of Microsoft Office (Word, Excel, PowerPoint, Project)
• Strong problem-solving skills to identify and troubleshoot issues that may arise.
• Ability to travel occasionally to customer locations