Warehouse Supervisor

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Kitchener; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Shareholder opportunity

Work-life balance

Competitive compensation

Safety-focused culture

Job summary

Quincaillerie Richelieu Ltée / Richelieu Hardware Ltd is seeking a Warehouse Supervisor to lead day-to-day operations in our Kitchener distribution center. You will allocate resources, monitor performance, and ensure safety and efficiency across receiving, put-away, and order fulfillment.

You will supervise a team, conduct regular floor walks, prepare daily reports, and drive continuous improvement with the Workflow Coordinator.

Qualifications

• Education in Administration, Inventory Management, Logistics, or equivalent.
• 3–5 years of experience in a similar role.
• Strong analytical and problem-solving skills.
• Excellent organizational and multitasking abilities.
• English (spoken and written); French an asset.

Responsibilities

• Allocate tasks and resources to meet targets set by management.
• Lead and supervise floor employees, monitor attendance and punctuality.
• Conduct floor walks to ensure quality, productivity, safety, and cleanliness.
• Prepare daily activity and performance reports; lead weekly meetings.
• Review targets with the Director and drive continuous improvement.
• Manage payroll for the team and handle related communications.

Skills

Analytical skills

Organizational skills

Teamwork

Communication

English proficiency

French (asset)

Microsoft Excel

MS Word / Outlook

Leadership

Problem-solving

Education

Administration / Inventory Management / Logistics

Tools

MS Excel

MS Word / Outlook

Job description

Role And Responsibilities

• Using available tools, allocate tasks and assign human and material resources to meet targets established by management (targets may evolve over time):
• 48 Hours for Receiving / 72 Hours for Put-away
• Supervise employees’ work on the floor and monitor attendance and punctuality.
• Conduct regular floor walks to ensure quality, productivity, compliance with procedures, cleanliness, and safety.
• Ensure employees continuously maintain a clean and organized warehouse (locations, equipment, workstations, receiving/shipping areas, debris removal).
• Lead by example by maintaining a clean and organized supervisors’ workstation.
• Monitor performance indicators and ensure employees meet targets established by management.
• Identify performance gaps and operational issues.
• Meet with employees for disciplinary actions when required and recognize employees who meet or exceed expectations. Document all actions appropriately.
• When necessary, review and adjust targets with the Director, providing justification for changes.
• Ensure compliance with Health and Safety (H&S) requirements and manage documentation and investigations in the event of workplace incidents.
• Anticipate operational needs in collaboration with the Workflow Coordinator.
• Ensure smooth transitions for shift start/end times, breaks, and lunch periods to avoid productivity losses.
• Support, motivate, and guide team members.
• Act as a technical resource for the team (training will be provided on all roles).
• Communicate objectives, priorities, and operational instructions clearly to employees.
• Prepare daily activity and performance reports.
• Lead weekly team meetings.
• Verify availability of equipment and required materials.
• Propose ideas for continuous improvement of operational processes.
• Keep senior management informed of ongoing labor relations matters.
• Review financial / targets results with the Director monthly review to identify opportunities.
• Manage payroll for your team (subject to Director review).
• Maintain and manage the [e-mail] inbox.
• Conduct shift handover meetings with supervisors from the previous/next shift.

Role And Responsibilities

• Using available tools, allocate tasks and assign human and material resources to meet targets established by management (targets may evolve over time):
• 99% On-Time Performance - 97.5% Service Level - 4,500 Picks per Day - 20 Picks per Hour per Employee
• 48 Hours for Receiving / 72 Hours for Put-away
• Supervise employees’ work on the floor and monitor attendance and punctuality.
• Conduct regular floor walks to ensure quality, productivity, compliance with procedures, cleanliness, and safety.
• Ensure employees continuously maintain a clean and organized warehouse (locations, equipment, workstations, receiving/shipping areas, debris removal).
• Lead by example by maintaining a clean and organized supervisors’ workstation.
• Monitor performance indicators and ensure employees meet targets established by management.
• Identify performance gaps and operational issues.
• Meet with employees for disciplinary actions when required and recognize employees who meet or exceed expectations. Document all actions appropriately.
• When necessary, review and adjust targets with the Director, providing justification for changes.
• Ensure compliance with Health and Safety (H&S) requirements and manage documentation and investigations in the event of workplace incidents.
• Anticipate operational needs in collaboration with the Workflow Coordinator.
• Ensure smooth transitions for shift start/end times, breaks, and lunch periods to avoid productivity losses.
• Support, motivate, and guide team members.
• Act as a technical resource for the team (training will be provided on all roles).
• Communicate objectives, priorities, and operational instructions clearly to employees.
• Prepare daily activity and performance reports.
• Lead weekly team meetings.
• Verify availability of equipment and required materials.
• Propose ideas for continuous improvement of operational processes.
• Keep senior management informed of ongoing labor relations matters.
• Review financial / targets results with the Director monthly review to identify opportunities.
• Manage payroll for your team (subject to Director review).
• Maintain and manage the [e-mail] inbox.
• Conduct shift handover meetings with supervisors from the previous/next shift.

Requirements

• Education in Administration, Inventory Management, Logistics, or another operations-related discipline, or equivalent work experience.
• 3–5 years of experience in a similar role.
• Strong analytical and problem-solving skills.
• Excellent organizational skills with the ability to manage multiple priorities while maintaining a clean and efficient work environment.
• Strong teamwork and communication skills.
• English (spoken and written) required. French considered an asset.
• Basic proficiency in Microsoft Word and Outlook and intermediate proficiency in Excel required.
• Forklift operator certification (training will be provided if not already certified).
• Strong leadership and communication abilities.
• Comfortable standing for extended periods of time.

What We Offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive compensation package based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.