Warehouse Supervisor

SecondShop Inc.; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

SecondShop Inc. is seeking a dependable Warehouse Supervisor to lead our Edmonton team and oversee daily warehouse activity, inventory accuracy, and returns processing. You will manage storage contracts, maintain customer relationships with storage contacts, and ensure efficient operations to meet service standards.

The role emphasizes leadership, safety, and adherence to SOPs, while coordinating with dispatch, transportation, and customer service teams to support delivery schedules.

Qualifications

• 1-3 years of previous warehouse supervisory, lead hand, or inventory control experience preferred.
• Experience with large, heavy, or bulky products is an asset.
• Strong understanding of inventory control, cycle counting, storage practices, and returns management.
• Ability to lead a team in a fast-paced warehouse and transportation environment.
• Strong communication, problem-solving, and organizational skills.
• Comfortable using warehouse management systems, inventory software, scanners, and Microsoft Office tools.
• Forklift or material handling equipment experience is an asset.

Responsibilities

• Supervise daily warehouse operations, including receiving, storage, staging, returns, and outbound product movement.
• Maintain accurate inventory records through regular cycle counts, audits, reconciliations, and system updates.
• Oversee storage contracts to ensure customer inventory is received, stored, handled, and released according to agreed service standards.
• Own day-to-day communication and relationship management with storage customer contacts, including inventory updates, storage requests, release timing, issue resolution, and service follow-up.
• Manage the returns process, including inspection, documentation, product disposition, customer communication support, and follow-up on outstanding return items.
• Ensure big and bulky products are handled safely to prevent damage to products, property, equipment, and team members.
• Lead, train, and support warehouse staff to maintain productivity, accuracy, safety, and accountability.
• Monitor warehouse organization, space utilization, cleanliness, and product placement to support efficient operations.
• Work closely with dispatch, transportation, customer service, and operations teams to support delivery schedules and service commitments.
• Investigate inventory discrepancies, damages, missed scans, and process gaps, then implement corrective actions.
• Ensure compliance with company policies, safety procedures, equipment requirements, and warehouse SOPs.

Skills

Leadership

Inventory management

Communication

Problem-solving

Organizational skills

Microsoft Office

Tools

WMS

Inventory software

Scanners

Excel

Forklift

Job description

At SecondShop, we’re a team of Canadians who believe in doing better—for our country, your wallets, and our planet. We started with a simple idea: why should perfectly good products go to waste or sit unsold when people like you are out there looking for smart ways to save? We have made it our mission to source the highest quality open-box, overstocked, and scratch-and-dent products from the top brands - offering them to Canadians at up to 50% off. But we are not just about savings—we’re about changing how people shop. Say goodbye to paying full price and hello to smarter spending.

We are looking for a dependable Warehouse Supervisor to join our Edmonton team. This role is responsible for overseeing daily warehouse activity, managing inventory accuracy, supporting storage contract requirements, managing customer relationships with storage account contacts, and ensuring returns are handled efficiently and professionally.

Key Responsibilities

• Supervise daily warehouse operations, including receiving, storage, staging, returns, and outbound product movement.
• Maintain accurate inventory records through regular cycle counts, audits, reconciliations, and system updates.
• Oversee storage contracts to ensure customer inventory is received, stored, handled, and released according to agreed service standards.
• Own day-to-day communication and relationship management with storage customer contacts, including inventory updates, storage requests, release timing, issue resolution, and service follow-up.
• Manage the returns process, including inspection, documentation, product disposition, customer communication support, and follow-up on outstanding return items.
• Ensure big and bulky products are handled safely to prevent damage to products, property, equipment, and team members.
• Lead, train, and support warehouse staff to maintain productivity, accuracy, safety, and accountability.
• Monitor warehouse organization, space utilization, cleanliness, and product placement to support efficient operations.
• Work closely with dispatch, transportation, customer service, and operations teams to support delivery schedules and service commitments.
• Investigate inventory discrepancies, damages, missed scans, and process gaps, then implement corrective actions.
• Ensure compliance with company policies, safety procedures, equipment requirements, and warehouse SOPs.

Qualifications and Experience

• 1-3 years of previous warehouse supervisory, lead hand, or inventory control experience preferred.
• Experience working with large, heavy, or bulky products is considered an asset.
• Strong understanding of inventory control, cycle counting, storage practices, and returns management.
• Ability to lead a team in a fast-paced warehouse and transportation environment.
• Strong communication, problem-solving, and organizational skills.
• Comfortable using warehouse management systems, inventory software, scanners, and Microsoft Office tools.
• Forklift or material handling equipment experience is an asset.
• Commitment to safety, accuracy, customer service, and operational excellence.

What We Offer

• Competitive compensation package.
• Health and dental plan.
• Full-time, stable Monday to Friday schedule.
• Hands-on leadership role within a growing transportation and warehouse operation.
• Supportive team environment focused on safety, accountability, and customer service.