user support technician

Job Responsibilities

• Ensuring that all work is done within the District Excellence guidelines and Air Export Air Lateral process.
• Arranging pickups and following up with service providers until check-in of air export shipments in the airport warehouse.
• Rate negotiation and arranging of airline bookings for live shipments, coordinating rushes with other Expeditors offices.
• Creating House Airwaybills.
• Creating Export Declarations (B13A) manually or electronically in the CAED system for clients if requested.
• Consolidating shipments where possible (Workflow monitor to be used) and closing Master Airwaybills.
• Creating Direct Airwaybills; verifying billing and protected costs for service providers are entered correctly – if necessary, follow up with SP to double-check.
• Verifying and posting Free domicile invoices.
• Sending out Expeditors billing invoices either by e-mail or Canada Post as per DLSOP for the client.
• Overseas liaison between shipper and Expeditors destination office and consignee.
• Customer requests: PODs, tracing, assisting in document preparation as required or instructed.
• Setting up clients' pre-alerts and scanning documents into eDoc.
• Ensuring that DLSOPs are followed.
• Adhering to department Service Level Agreements while dealing with customer emails and phone calls.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of air documentation process is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Proactive with strong organizational skills.