user support technician

Navmukh Enterprises Ltd; Surrey; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in Surrey is seeking a User Support Technician to provide essential support for network systems and assist users with technical difficulties. The role involves training users, maintaining support logs, and working in a fast-paced environment. Ideal candidates will have strong interpersonal skills and be organized, with a focus on client satisfaction.

Qualifications

• 1 year to less than 2 years of experience in user support.
• Basic security clearance required.
• Own transportation needed.

Responsibilities

• Give access to computer networks and respond to user difficulties.
• Consult user guides and provide advice to users.
• Supervise other technical support workers.

Skills

Client focus

Efficient interpersonal skills

Organized

Team player

Ability to multitask

Time management

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Supervision

• 1 to 2 people

Security and safety

• Basic security clearance

Transportation / travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Organized
• Team player
• Ability to multitask
• Time management

Experience

• 1 year to less than 2 years

Create a job alert for this search

User Support Technician • Surrey, BC, CA