Warehouse Lead

Hims & Hers Health, Inc.; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health and dental insurance

Comprehensive benefits package

Job summary

Hims & Hers Health, Inc. in Ontario seeks a Warehouse Lead to steer daily warehouse operations, ensuring accurate receiving, storage, picking, packing, and shipping of pharmaceutical and personal care products.

You will uphold Health Canada and OCP standards while leading warehouse associates and pharmacy staff in a fast-paced, high-growth setting. Responsibilities include maintaining precise inventory records via WMS, conducting cycle counts, monitoring temperature-controlled storage, and

Qualifications

• 2+ years of warehouse experience.
• 1+ years in a lead or supervisory role.
• Ability to lift to 50 lbs (23 kg) and stand/walk for extended periods.
• Legally entitled to work in Canada.

Responsibilities

• Lead daily warehouse operations, including receiving, storage, picking, packing, and shipping of pharmaceutical and personal care products.
• Ensure compliance with Health Canada regulations and Ontario College of Pharmacists (OCP) standards.
• Supervise, train, and schedule warehouse associates and pharmacy assistants; assign daily tasks and monitor productivity and quality.
• Maintain accurate inventory records using the warehouse management system (WMS); conduct regular cycle counts and resolve discrepancies.
• Monitor and document storage conditions (temperature, humidity) for temperature-sensitive medications in line with NAPRA and Health Canada guidelines.
• Enforce OHSA health and safety protocols; maintain a clean, audit-ready facility.
• Coordinate with procurement, pharmacy, and quality assurance teams on inbound shipments and holds/recalls.
• Manage returns, damaged goods, and expired product disposal per policy and provincial regs.
• Identify and drive process improvements to increase efficiency and reduce fulfillment errors.

Skills

Warehouse operations

Supervisory experience

WMS proficiency

Microsoft Office

Attention to detail

Education

High school diploma (OSSD)

Tools

WMS

Microsoft Office

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

Hims & Hers is looking for a Warehouse Lead to help power our pharmacy fulfillment operations in Ontario. You'll oversee the day-to-day flow of prescription and over-the-counter product through our facility — receiving, storage, picking, packing, and shipping — while making sure everything meets Health Canada and Ontario pharmacy regulatory standards. This is a hands‑on leadership role for someone who thrives in a fast‑moving, high‑growth environment and cares about getting orders right for real customers.

Hours: Monday-Thursday 8:00am-6:00pm

You Will:

• Lead daily warehouse operations, including receiving, storage, picking, packing, and shipping of pharmaceutical and personal care products

• Ensure compliance with Health Canada regulations, the Ontario College of Pharmacists (OCP) standards.

• Supervise, train, and schedule warehouse associates and pharmacy assistants; assign daily tasks and monitor productivity and quality

• Maintain accurate inventory records using the warehouse management system (WMS); conduct regular cycle counts and resolve discrepancies

• Monitor and document storage conditions (temperature, humidity) for temperature‑sensitive medications in line with NAPRA and Health Canada guidelines

• Enforce workplace health and safety protocols per the Ontario Occupational Health and Safety Act (OHSA); maintain a clean, organized, audit‑ready facility

• Coordinate with procurement, pharmacy, and quality assurance teams on inbound shipments, replenishment, and product holds/recalls

• Manage returns, damaged goods, and expired product disposal in accordance with company policy and provincial regulations

• Identify and drive process improvements to increase efficiency and reduce fulfillment errors

You Have:

• High school diploma (OSSD) or equivalent

• 2+ years of warehouse experience

• 1+ years in a lead or supervisory role

• Proficiency with warehouse management software (WMS) and Microsoft Office

• Strong attention to detail, organizational skills, and ability to manage competing priorities

• Ability to lift to 50 lbs. (23 kg) and stand/walk for extended periods

Legally entitled to work in Canada

Physical Requirements

• Ability to lift, carry, and move up to 50 lbs (23 kg) regularly

• Extended periods of standing, walking, bending, and reaching

• Comfortable operating warehouse equipment (forklifts, pallet jacks, hand trucks)

Preferred:

• Experience with cold chain/refrigerated pharmaceutical storage

• Experience in a high‑growth DTC (direct‑to‑consumer) or e‑commerce fulfillment environment

Bilingual (English/French) an asset

Work Environment

• Warehouse setting with exposure to varying temperatures, including refrigerated storage areas

• May require early morning, evening, or weekend shifts based on fulfillment volume

• Fast‑paced, high‑growth environment requiring adaptability and quick decision‑making

• Collaborative, mission‑driven team culture focused on improving access to care

Our Benefits (there are more but here are some highlights):

• Competitive salary and attractive compensation for full‑time positions

• Comprehensive benefits package, including health and dental insurance

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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