Pharmacy Support and Operations Associate

Hims & Hers Health, Inc.; Toronto; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary & comprehensive健康?

Job summary

Hims & Hers Health, Inc. is seeking a Pharmacy Support and Operations Associate in Toronto, ON. You will deliver outstanding pharmacy service to patients and partner organizations, handling inquiries, order information, and insurance processing while supporting day-to-day operations.

This role emphasizes accuracy, privacy, and teamwork, with a Monday–Friday schedule 9 AM–6 PM. You will partner with the pharmacy team to resolve delivery issues and help improve workflows, ensuring safety and

Qualifications

• 18+ years of age with a high school diploma or equivalent
• Minimum 1 year of experience in a customer-facing role
• Proficiency in both English and French, verbal and written

Responsibilities

• Serve as the key point of contact for pharmacy-related support inquiries from patients, providing timely, accurate, and compassionate service.
• Accurately apply conversation attributes to all patient conversations and surface insights on common inquiry types and trends.
• Support pharmacy investigations by gathering relevant order information and identifying patients.
• Assist with insurance processing administration related to patient orders, including billing insurance providers.
• Assist with day-to-day pharmacy operations, including order packing and warehouse organization.
• Partner with the pharmacy team to resolve delivery issues and improve workflows and support resources.
• Uphold pharmacy SOPs and patient privacy requirements in every interaction and report incidents or quality concerns.

Skills

Customer service

Bilingual English/French

Attention to detail

Team player

Communication

Education

High school diploma or equivalent

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As a Pharmacy Support and Operations Associate, you will be responsible for providing outstanding pharmacy service to our patients and partner organizations. Working alongside our pharmacy team, you will help maintain and drive an amazing, modern, and innovative pharmacy service. You will report to the Pharmacy Manager. This is an opportunity to help promote a safe, efficient, and impactful pharmacy team at the core of taking care of our patients.

Working Schedule: Monday-Friday, 9AM to 6PM

You Will:

• Serve as the key point of contact for pharmacy-related support inquiries from our patients, providing timely, accurate, and compassionate service while ensuring clinical queries are recognized and escalated to the appropriate teams.

• Accurately apply conversation attributes to all patient conversations, and use this data to help surface insights on common inquiry types and trends that inform pharmacy processes and decision-making.

• Support pharmacy investigations by gathering relevant order information and identifying patients.

• Support insurance processing administration related to patient orders, including billing insurance providers.

• Assist with day-to-day pharmacy operations, including order packing and warehouse organization.

• Partner with the pharmacy team to resolve delivery issues and recommend improvements to workflows and support resources based on recurring patient needs.

• Uphold pharmacy SOPs and patient privacy requirements in every interaction, promptly reporting incidents, near misses, and quality concerns.

You Have:

• 18+ years of age, with a high school diploma or equivalent

• Minimum 1 year of experience in a customer-facing role

• Self-motivated, with a demonstrated ability to take initiative and work independently when required

• High degree of accuracy and attention to detail in all aspects of communication and documentation

• Strong time management skills and the ability to prioritize tasks effectively in a fast-paced environment

• Willingness to work in a team environment and promote company culture

• Proficiency in both English and French, verbal and written

• Relevant experience in a pharmacy or healthcare industry role is an asset

• Registration as a Pharmacy Technician with the Ontario College of Pharmacists is an asset

Our Benefits (there are more but here are some highlights):

• Competitive salary & comprehensive health benefits including medical, dental & vision

Conditions of Employment:

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.

• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).

• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.

• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.