Warehouse Customer Service Representative

7 Mountain Logistics; Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative third-party logistics provider is seeking a Warehouse Customer Service Representative to join their dynamic team. This role offers a unique opportunity to gain deep exposure to supply chain operations and logistics finance while contributing to impactful projects. As a vital part of a rapidly expanding company, you will be involved in high-level business decision-making processes and have clear pathways for career advancement. If you are self-motivated, solution-oriented, and eager to grow in a fast-paced environment, this position is perfect for you. Join a collaborative team dedicated to driving business success and enhancing operational efficiency.

Benefits

Career Growth & Advancement

Collaborative & Supportive Team

Exciting, Fast-Paced Environment

Deep Industry Exposure

Qualifications

• At least 2 years in warehousing, freight, or 3PL experience preferred.
• Strong communication skills and problem-solving ability are essential.

Responsibilities

• Manage customer orders and inventory levels with precision.
• Coordinate customer onboarding and provide training on systems.
• Generate reports on order volumes, inventory levels, and performance metrics.

Skills

Problem-Solving

Communication Skills

Proactive Mindset

Ownership & Follow-Through

Growth-Oriented Attitude

Education

2 years in warehousing or freight

Tools

Extensiv WMS

Rose Rocket TMS

Excel

Job description

Warehouse Customer Service Representative

Join a Fast-Growing 3PL Focused on Execution and Expansion

At 7 Mountain Logistics, we are a rapidly expanding third-party logistics provider specializing in omni-channel fulfillment, brokered freight, and international shipping. Our mission is to expand quickly into new markets while delivering high-quality logistics solutions that help businesses scale efficiently.

As we grow across Canada, the U.S., and beyond, we are looking for driven, self-motivated professionals who want to develop their careers in a company that values initiative, problem-solving, and accountability. This role offers unparalleled exposure to supply chain operations, financials, and strategic growth initiatives, making it an excellent opportunity for individuals who want to gain industry-leading experience and grow into leadership roles.

What You Will Gain:

• Career Growth & Advancement – This role is designed to evolve into a leadership position. You’ll gain hands-on experience in supply chain operations, with clear pathways for professional development.
• Deep Industry Exposure – You’ll learn more about supply chain, logistics finance, and business operations than in any other CSR position, gaining insights usually reserved for higher-level roles.
• High-Level Business Involvement – Unlike typical CSR roles, you’ll have access to business intelligence, financial insights, and executive-level decision-making processes.
• Exciting, Fast-Paced Environment – Be part of a rapidly expanding company with opportunities to take on impactful projects, solve real challenges, and drive business success.
• Collaborative & Supportive Team – Work with a team that values innovation, accountability, and proactive execution.

The Role: Warehouse Customer Service Representative (CSR)

This role is ideal for someone who thrives in a fast-paced environment and wants to be actively involved in business growth. We need a self-motivated team member who follows through on assignments, takes initiative, and thinks ahead to improve efficiency. This position is designed to grow into a leadership role, so we are looking for someone with the vision, passion, and ambition to evolve alongside us as we scale into new markets.

What We Are Looking For:

• Ownership & Follow-Through – Take charge of assigned projects, ensuring they are completed effectively and on time.
• Solution-Oriented Thinking – Approach challenges with a problem-solving mindset, identifying root causes and implementing lasting solutions.
• Proactive Mindset – Seek opportunities to enhance processes, improve efficiencies, and add value to the business.
• Growth-Oriented Attitude – Be eager to develop skills and advance within a rapidly expanding company.
• Collaboration & Accountability – Engage in regular one-on-one meetings, providing updates and aligning with company objectives.
• Continuous Learning – Gain exposure to supply chain operations, financials, and business strategy, offering career growth beyond a typical CSR role.

Key Responsibilities

Order & Inventory Management

• Enter and manage customer orders in Extensiv WMS (formerly 3PL Central).
• Process order charges and ensure accurate billing.
• Track, update, and maintain inventory levels with precision.
• Assist with inventory reconciliations to resolve discrepancies.
• Set up new SKUs and inbound ASNs, ensuring data accuracy.
• Troubleshoot errors in customer ASN submissions to ensure smooth inbound processing.
• Manage relationships with 4PL partners, ensuring smooth data flow across systems.

Customer Coordination & Training

• Onboard new customers, ensuring smooth setup in Extensiv WMS.
• Conduct WMS and TMS training for customers to help them manage their shipments effectively.
• Proactively communicate shipment updates, inventory issues, and delays.
• Act as the main point of contact for customers, ensuring they are always informed.
• Work closely with the warehouse team to ensure on-time fulfillment.
• Coordinate inbound and outbound shipments and schedule pickups and deliveries.
• Use Rose Rocket TMS to manage freight movements and documentation.
• Provide accurate courier and freight quotes to customers.
• Analyze logistics costs for new customers, helping them optimize their supply chain.

General Admin, Data Entry & Reporting

• Attend monthly one-on-one meetings and update leadership on project progress.
• Maintain accurate and organized records of customers, shipments, and billing.
• Generate reports on order volumes, inventory levels, and service performance metrics.
• Support billing and invoicing for storage, fulfillment, and 4PL services.

Problem Solving & Initiative - Growth

At 7 Mountain Logistics, this is not a standard CSR role—it’s a career-building opportunity that provides exposure to high-level business strategy and operations. Unlike most customer service roles, you will have access to business intelligence, financial insights, and executive-level decision-making processes.

You won’t just complete tasks—you’ll take ownership of projects tied directly to company goals. These projects will challenge you to analyze problems, identify opportunities, and implement solutions that impact real business outcomes.

• Gain deep supply chain expertise—learn beyond customer service and understand the entire logistics process.
• Be part of strategic decision-making—work on initiatives that influence how we scale and improve operations.
• Develop leadership skills—this role is designed to evolve into a managerial position.
• Execute key projects—you’ll contribute to company-wide goals and create efficiencies within your area.
• Break down problems effectively—root cause analysis will be a regular part of the job to prevent recurring issues.

If you’re looking for a role where you will learn more about supply chain, business operations, and logistics finance than in any other CSR position, this is the place for you.

Qualifications & Experience

• Experience: At least 2 years in warehousing, freight, or 3PL (3PL experience preferred).
• Technology Skills: Experience with Extensiv WMS (3PL Central) and Rose Rocket TMS is a plus.
• Industry Knowledge: Strong understanding of freight or warehousing operations.
• Excel Proficiency: Comfortable with data entry, formulas, and reporting and basic functions.
• Strong Communication: Clear, professional written and verbal skills.
• Problem-Solving Ability: Capable of troubleshooting ASN errors, order issues, and inventory discrepancies.
• Execution-Oriented: Able to take action and complete tasks within committed timelines.

Seniority level

Entry level

Employment type

Full-time

Industries

Transportation, Logistics, Supply Chain and Storage