Ward Clerk - Medical Ambulatory Clinics

University Health Network; Toronto; On-site; CAD 41,000 - 42,000; Part time

Benefits offered by this job

HOOPP pension plan

Transit access

Flexible work environment

Development opportunities

Job summary

Ward Clerk at University Health Network (Toronto Western Hospital) performs reception duties, clerical tasks and patient administration to support the Medical Ambulatory Clinics - GIM/TB/ID unit. Role requires strong data entry, organizational skills and effective communication with patients and staff.

This casual position offers variable hours, with wage range $29.87–$30.79 per hour and is based at Toronto Western Hospital. Training and opportunities for development are provided within UHN.

Qualifications

• Completion of Grade 12 or equivalent.
• Post-secondary office administration program at certificate level or equivalent preferred.
• Completion of a recognized post-secondary secretarial arts program at certificate level or equivalent preferred.

Responsibilities

• Performing reception responsibilities.
• Providing clerical support.
• Organizing electronic and paper information filing system.
• Coordinating patient administration functions, scheduling and coordinating appointments and events.
• Ensuring efficient operation of the unit within authority.

Skills

Data entry

Organizational skills

Interpersonal skills

Verbal & written communication

Problem solving

Microsoft Office

Healthcare environment knowledge

Education

Grade 12 or equivalent

Post-secondary office administration certificate

Post-secondary secretarial arts certificate

Tools

Microsoft Office Suite

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada’s top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union:CUPE TW Clerical
Number of vacancies:1
New or Replacement: New
Site:Toronto Western Hospital
Department: Medical Ambulatory Clinics - GIM/TB/ID
Reports to:Nurse Manager
Hours:Variable as required
Wage Range:$29.87 - $30.79 per hour (start rate non-negotiable)
Shifts:Variable as required
Status:Casual
Closing Date:November 12, 2026

Position Summary

Ward Clerk practices in accordance with relevant legislation/standards, meeting the legal and ethical requirements of the profession.

Duties

• Performing reception responsibilities
• Providing clerical support
• Organizing electronic and paper information filing system
• Performing patient administration functions including scheduling and coordinating appointments meetings/events, maintaining written and/or electronic calendar/schedule etc. Coordinating unit administrative functions
• Ensuring the efficient operation of the unit, within scope of authority
• Performing other duties consistent with the job classification as required.

• Completion of Grade 12 or equivalent
• Completion of a recognized post-secondary office administration program at the certificate level or equivalent preferred
• Minimum one (1) year recent related clerical experience
• Experience working in a health care environment an asset
• Knowledge of medical terminology an asset
• General knowledge of office practices, processes, and procedures
• Good data entry/keyboarding skills
• Excellent organizational, time management and prioritization skills
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Good problem-solving skills
• Ability to produce high quality work in accordance with Hospital standards
• Ability to work effectively and safely when dealing with stressful situations
• Knowledge of Emergency Assistance Codes
• Completion of a recognized post- secondary secretarial arts program at the certificate level or equivalent preferred
• Experience working in a Microsoft Office software environment
• Experience working in a health care environment preferred
• Knowledge of Medical Terminology preferred
• Previous on-the-job word processing and spreadsheet experience required; experience working in an Microsoft Office software environment an asset
• Very good interpersonal and customer service skills
• Good verbal and written communication skills

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.