Unit Clerk - Respiratory Day Program and Psychology Services

University Health Network; Toronto; On-site; CAD 37,000 - 40,000; Part time

Benefits offered by this job

HOOPP pension plan

Transit access

Flexible work environment

Career development opportunities

Corporate discounts and on-site gym

Job summary

University Health Network (UHN) is seeking a Unit Clerk for the Respiratory Day Program and Psychology Services at West Park Healthcare Centre. The role supports clinical staff, interacts with patients, families and visitors, and handles scheduling and records.

The position is temporary part-time (26.25 hours/week) with days shifts, starting wage $27.19–$28.71 per hour, non-negotiable, and a closing date of November 11, 2026. Reports to the Programs Manager and Director of Professional Practice.

Qualifications

• Proficient computer skills for data collection and documentation.
• Experience transcribing and understanding medical terminology.
• Strong written and verbal communication abilities.
• Ability to collaborate within a team and communicate with clinicians & staff.
• Ability to manage multiple priorities and multitask effectively.
• High attention to accuracy and detail in records and letters.
• Adaptability to changing tasks or processes within a hospital setting.
• Proven reliable attendance and punctuality record.

Responsibilities

• Greet and assist patients and visitors.
• Use computer to assist in data collection activities.
• Act as a key communicator with clients, families, physicians, clinicians and other departments.
• Distribute mail, photocopy and answer telephone.
• Develop and maintain manual and computerized tracking systems; draft correspondence.
• Schedule appointments and assessments for patients.
• Ensure program areas are stocked with supplies and track usage.
• Maintain patients’ clinical records per policy.

Skills

Computer skills

Medical terminology

Written & verbal communication

Team collaboration

Prioritization & multitasking

Attention to detail

Adaptability to change

Attendance & punctuality

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: SEIU Clerical- WP

Number of vacancies: 1

New or Replacement Position: Replacement

Site: UHN - West Park Healthcare Center

Department: Respiratory Day Program and Psychology Services

Reports to: Programs Manager and Director of Professional Practice

Hours: 26.25 per week

Wage Range: $27.19 to $28.71 per hour. Start rate non-negotiable.

Shifts: Days

Status: Temporary Part-Time (until March 31, 2027)

Closing Date: November 11, 2026

Position Summary

The Unit Clerk position provides clerk support to clinical staff contributing to the overall functioning of the program areas. This includes interacting with patients, their families, visitors and volunteers.

Duties

• Greet and assist patients and visitors as required.
• Use computer to assist in data collection activities
• Act as a key communicator with clients, families, physicians, clinicians and other related departments and services.
• Distribute mail, photocopy and answer telephone.
• Develop and maintain manual and/or computerized systems for tracking information. Format letters, memos and other program area related correspondence, draft and send e-mails.
• Schedule appointments and assessments for patients (including equipment, space availability and transportation as required).
• Ensure program areas are adequately stocked with supplies/resources and track utilization of same.
• Maintain patients’ clinical records in accordance with WPHC policy.
• Be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors including:
  • Compliance with the safety standards of the hospital and applicable legislation
  • Identification and prevention of safety issues and problems
  • Taking corrective action, where possible
  • Attendance at safety meetings/training/updates in accordance with the Centre’s standards

• Good computer skills
• Working experience transcribing and/or understanding/utilizing medical terminology
• Good communication skills (written & verbal)
• Ability to collaborate within a team setting; good interpersonal skills; resolution-oriented
• Good abilities to manage priorities while multi-tasking
• Good attention-to-detail skills
• Ability to maintain effectiveness when experiencing change in work tasks or the work environment; adjust effectively to work within new processes, requirements, etc.
• Evidence of satisfactory attendance and punctuality

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.