Waiting List Coordinator - Patient Admin & Scheduling

NHS Scotland; Saskatoon; On-site; CAD 39,000 - 51,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension Scheme

Car benefit scheme

Training and development

Holiday pay

NHS discounts

Employee support

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a Waiting List Clerk to provide comprehensive administrative support for outpatient, day case and inpatient waiting lists at Queen Elizabeth University Hospital. You will coordinate referrals and appointments, maintain patient records, and help ensure waiting times meet national standards.

You will work closely with clinicians and managers, use NHS systems (PMS, CHI, SCI Gateway) and Microsoft Office, and contribute to performance reporting while

Qualifications

• Experience in administrative or clerical roles.
• Knowledge of NHS administrative systems and processes.
• Understanding of patient administration systems and waiting list management.
• Experience of accurate data entry and record management.
• Knowledge of confidentiality, GDPR and information governance requirements.
• Strong organisational and prioritisation skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a multidisciplinary team.
• Proficient in Microsoft Office applications, including Word, Excel and Outlook.
• Willingness to undertake relevant training and development required for the role.
• Knowledge of NHS waiting time standards and targets is desirable.
• Experience of using PMS, CHI, SCI Gateway or similar NHS systems is desirable.

Responsibilities

• Plan and maintain day-to-day waiting list admin and data records.
• Process referrals, appointments and patient communications.
• Generate reports and analyse waiting list data for performance monitoring.
• Ensure compliance with NHSGGC Waiting List Policy and data protection requirements.
• Liaise with clinicians, managers and multidisciplinary teams to support service planning.
• Maintain accurate patient records and waiting list data.
• Protect confidentiality in line with GDPR and information governance.
• Utilise Microsoft Office tools (Word, Excel, Outlook) effectively.
• Support training and development for role responsibilities.
• Monitor waiting time standards and targets and report breaches.
• Assist with enquiries from patients and healthcare professionals.

Skills

Administrative experience

NHS admin systems

Data entry

Report writing

GDPR knowledge

Office software

Communication skills

Teamwork

Time management

Tools

PMS

CHI

SCI Gateway

Microsoft Office

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a Waiting List Clerk to provide comprehensive administrative support for outpatient, day case and inpatient waiting lists at Queen Elizabeth University Hospital. You will coordinate referrals and appointments, maintain patient records, and help ensure waiting times meet national standards.

You will work closely with clinicians and managers, use NHS systems (PMS, CHI, SCI Gateway) and Microsoft Office, and contribute to performance reporting while