Reception Supervisor B4

NHS Ayrshire & Arran; Saskatoon; On-site; CAD 47,000 - 62,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Cycle to Work Scheme

Bursary scheme

Learning and development opportunities

NHS discounts

Counselling and support services

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a supervisor for specimen reception within the Biochemistry Laboratories in South Glasgow. The role involves supervising Healthcare Support Workers and Assistant Practitioners to ensure a high-quality, timely pre-analytical service.

Permanent, full-time with shift patterns 08:00–20:00, base location Queen Elizabeth University Hospital. NHSGGC offers a comprehensive employment package including pension benefits and learning opportunities.

Qualifications

• HNC/SVQ Level 3/SCQF Level 7 equivalent qualification in a science subject.
• Theoretical or applied training to diploma-equivalent level.
• In-depth knowledge of specimen reception duties and procedures.
• Strong technical knowledge and practical skills in laboratory reception services.

Responsibilities

• Supervise and support HCSWs and APs in specimen reception.
• Ensure the provision of a high-quality, timely, and cost-efficient pre-analytical service.
• Organise staff and workloads to maintain an efficient departmental workflow.
• Prioritise urgent requests to meet service demands.
• Balance competing demands between routine and specialist laboratory areas.
• Use technical knowledge and skills to advise and support staff.

Skills

HNC

SVQ Level 3

SCQF Level 7

Science subject

Education

Science qualification (HNC/SVQ3/SCQF7)

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

You will supervise and motivate Healthcare Support Workers (HCSWs) and Assistant Practitioners (APs) working within specimen reception, ensuring the delivery of a high-quality, timely, and cost-efficient pre-analytical service for the Biochemistry Laboratories in South Glasgow.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern

Permanent, Full-time

Shift Pattern- Monday - Sunday, variable hours between 08:00 - 20:00

Base location - Queen Elizabeth University Hospital

Key Responsibilities

• Supervise and support HCSWs and APs in specimen reception.
• Ensure the provision of a high-quality, timely, and cost-efficient pre-analytical service.
• Organise staff and workloads to maintain an efficient departmental workflow.
• Prioritise urgent requests to meet service demands.
• Balance competing demands between routine and specialist laboratory areas.
• Use technical knowledge and skills to advise and support staff members.

Knowledge, training, qualifications and/or experience required to do the job

• HNC, SVQ Level 3, SCQF Level 7, or equivalent qualification in a science subject.
• Additional theoretical or applied training to diploma-equivalent level.
• In-depth knowledge of specimen reception duties and procedures.
• Strong technical knowledge and practical skills relevant to laboratory reception services.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit SchemeDevelopment opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.