VP, Operational Risk Oversight

Manulife; Toronto; Hybrid; CAD 150,000 - 230,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife is seeking a Senior Information Risk leader in Toronto to steer the Global ORM program and drive risk transformation across the company. You will partner with executives, regulators and business lines to ensure robust risk management and strategic alignment.

The role requires deep experience in information risk, resilience, and crisis management, with a track record of influencing across a multinational enterprise. Hybrid work arrangements are available in Canada.

Qualifications

• 12–15 years of experience in business resiliency, crisis management and ORM.
• Proven global execution and delivery in a large multinational.
• Strong collaboration across global functions and segments.
• Technical expertise in operational risk and controls.
• Excellent communication and analytical skills.
• Uncompromising ethics and risk understanding.

Responsibilities

• Lead the Global ORM function and support Head of Technology Risk.
• Oversee enterprise ORM program design and regulatory alignment.
• Drive transformation toward an integrated operational risk model.
• Lead global talent transformation and staff development.
• Maintain relationships with executives and internal customers.
• Ensure compliance with regulatory requirements (OSFI and others).

Skills

Information risk

Leadership

Regulatory compliance

OSFI knowledge

Strategic planning

Staff development

Budget management

Cross-functional

Job description

Position Responsibilities

• Delivering information risk expertise and advice to the business users enabling them to manage their Resilience & Crisis response risks efficiently and effectively.
• Managing the Resilience & Crisis risk team and function with direct reports in multiple locations with responsibility for all staffing decisions related to this team.
• Adjusting and setting risk commitments within the team. In a changing environment, constantly reviewing and balancing the team’s business-as-usual commitments with short-term/immediate priorities and long-term strategic initiatives. Completing short-term planning and creating long-term strategy that will mature information risk capabilities ensuring the practices keep pace with both internal drivers (company strategy and goals) and external drivers (technology, regulations, threats, vulnerabilities, etc.).
• Fostering and maintaining a talent pipeline to ensure staff openings and hiring are managed proactively; devising training paths and development plans to ensure skills within the team are fostered and strengthened to meet both the current and anticipated demand; maintaining and if appropriate attaining new certifications. Anticipating the needs of skills, knowledge, and tools for their team.
• Being responsible and accountable for team budget and spending.
• Staying abreast of new regulations, laws, and requirements for relevant risks across jurisdictions and overseeing compliance with same as required. Ensuring staff are properly trained and keep current with information risk and resilience developments, and technology (both in use at Manulife and across the industry).
• Interacting with and cooperating with information risk teams globally ensuring uniform processes and compliance with Global Information Risk Management processes, procedures, policies, standards, templates, and guidelines.
• Maintaining and fostering enduring relationships with internal customers namely:
  • Executives and other staff within business lines
  • project managers, developers, and others.
  • Executives and peers within the wider Information Risk Management community executives and others within other second- and third-line of defense teams (Audit Services, Operational Risk, Compliance, Investigative Services, Enterprise Risk, etc.)

• Leading the Global ORM function and supporting the Head of Technology, Operational and AI Risk in overseeing operational risk across the Company

• Leading the implementation of the Company's enterprise-level ORM program and ensuring the program adds value to the organization and is aligned with regulatory expectations and industry practices.

• Responsible for driving operational risk transformation towards an effective and efficient integrated model with overall operations. Reimagine and lead with a strategic lens.
• Drive and implement strategic and global operational initiatives to support business goals
• Lead talent transformation to attract and retain highly skilled individuals
• Ensuring core program elements are appropriately designed and implemented including the following:
• Company's ORM Framework document and Operational Risk Policy and Standards.
• Risk Appetite for Operational Risk.
• Risk and Control Assessment program.
• Operational incident data collection database and related processes.
• ORM scenario and stress testing program
• Evaluating operational risk on significant projects/programs, new/revised products, and M&A transactions.
• Key risk indicator tracking;
• Operational risk reporting including quarterly dashboard.
• Leading the development and implementation of ORM supporting technology (i.e. Archer)

Responsible for communication and reporting requirements related to the ORM Program including the following:

• Supporting the Operational Risk Committee to facilitate its effective operation and oversight of enterprise level operational risk.
• Acting as the key point of contact for discussions with Manulife's primary regulator (OSFI)and other regulators as appropriate.

Act as an ambassador for the ORM program across the Company. Ensuring appropriate communication of the program's benefit and requirements to generate the required organizational support

Collaborating with other global functional groups to ensure other specific operational risk programs are integrated into the ORM program

Keeping abreast of industry developments, best practices and trends in ORM. This includes monitoring international developments as they pertain to operational risk and future requirements that may be established by OSFI, or other regulators

Need to collaborate extensively with other Global functions and segments to enhance and implement the ORM program

Effectively communicate requirements and value proposition to build and maintain support.

Required Qualifications

• A minimum of 12-15 years with focus on Business Resiliency, Crisis management and ORM principles, processes and deliverables within a large enterprise.
• Possess extensive operations and business experience in a dynamic, complex, and demanding corporate environment where challenges are addressed on a large, global scale
• Have a successful track record of transforming business models within a large-scale multinational corporation, culminating in an outstanding track record of global execution and delivery.
• High ability to collaborate with functions and segments globally to develop impactful solutions.
• Desirable to have technical expertise in operational risk and controls, and continued process improvements / change management.
• Strong communication, influence skills and analysis skills. Ability to communicate risk management practices to a wide range of internal and external stakeholders.
• Possess uncompromising ethics, unwavering integrity and understanding of risk.
• Have a team-oriented outlook, inspiring collaboration and building bridges between cross-functional teams.
• Advanced critical-thinking skills and the ability to passionately but diplomatically question assumptions and look for the less obvious answer. Ability to leverage data and analytics to improve business outcomes.
• Expertise in best practices of various aspects of information risk management and prior experience as a leader in Information Risk.
• Knowledge of the regulatory environments in Canada and the US.

Preferred Qualifications

• Strong leadership, communication, consulting, decision-making and influencing skills.
• Superior presentation and facilitation skills to all levels and audiences.
• Ability to develop and maintain strong relationships.
• Strong team player (collaborative).
• Problem solving, innovative and strategic thinker.
• Empowers others.
• Influences others to think strategically.
• Solid knowledge and understanding of the industry, strategic direction of the Company and operational challenges.
• Strong time management and organizational skills to manage multiple tasks and changing priorities.
• Ability to work effectively in a matrix organization and influence across organizational lines.
• Clear, broad, transparent, effective and inclusive communication; able to present information to executive management as well board members in simple, logical business terms.
• Passion, tenacity, conviction and courage in leadership and decision making.
• Agent of change – challenging status quo and being bold with strong managerial courage.
• Have a global mindset, customer empathy and desire to achieve excellence.
• Strong leadership - ability to lead self and others
• Superior relationship management skills, with experience in effectively addressing and resolving conflict without impacting relationships.
• Ability to influence internal and external stakeholders to achieve results that will have a significant business impact
• Strategic and innovative problem solving.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、ファミリーステータス、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [e-mail]までご連絡をお願いします。

Working Arrangement

ハイブリッド勤務

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.