VP of Professional Services

ROSS; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading business intelligence firm in Toronto is seeking a VP of Professional Services to oversee the solutions delivery business. This role requires extensive managerial experience and a strong grasp of the Business Intelligence market. The ideal candidate will possess excellent communication skills and have the ability to manage professional services staff effectively. Bilingualism is an asset. Competitive remuneration and benefits are offered.

Responsibilities

• Accountable for the profitability of the Professional Services Group.
• Achieves all Revenue Goals related to Software and Services.
• Maintains understanding of the Business Intelligence market.
• Ensures integration of Professional Services Group into Selling Process.
• Handles administrative duties regarding staff and budgets.
• Participates as a member of the Senior Management team.

Skills

Excellent communication and customer-facing skills

Knowledge of the competitive market

Proven presentation and organizational skills

Extensive experience in service delivery environment

Effective management processes

Multi-tasking and time-management skills

Project management skills

Problem-solving and team-building skills

10+ years managerial responsibility

Bilingualism (English, French)

Education

Bachelor’s degree in Computer Science or equivalent

Job description

Our client is a leader in business intelligence and analytics. Their software provides one integrated process for analyzing data from every source and gaining the predictive power to drive change at every level. This is your chance to join this great organization which has been included on Fortune's list of the "100 Best Companies to Work For" for seven straight years.

Reporting to the President, the VP Professional Services is responsible for all aspects of the solutions delivery business and manages professional services staff.

Responsibilities

• Carries primary accountability for the profitability of the Professional Services Group.
• Carries secondary responsibility for achieving all Revenue Goals (New Software, Renewal Software & Services Revenue). (The VP, Sales carries primary accountability for achieving all revenue goals).
• Maintains a strong understanding of the external Business Intelligence market in order to ensure our solution offerings are based upon real and quantifiable market demands. Continuously reviews our solution offerings to ensure we are most effectively going after these market opportunities.
• Ensures that the Professional Services Group is tightly integrated and is proactive in participating throughout all aspects of our Selling Process (marketing, sales, pre-sales, implementation, relationship management, etc.).
• Handles all administrative duties related to managing staff and departmental budgets.
• Actively participates as a member of the Senior Management team.

Skills

• Excellent communication and customer-facing skills and proven ability to work with our customers’ senior management levels.
• Knowledge the competitive market,
• Proven presentation, interpersonal communication, and organizational skills and proven ability to communicate our value proposition.
• Extensive experience in progressively senior positions within a solution/services delivery environment.
• Proven experience implementing effective management processes within complex environments.
• Proven multi-tasking, time-management, project management, problem-solving and team-building skills within complex environments.
• 10+ years of progressively increasing managerial responsibility within an environment with technical staff.
• Ability to travel regularly.
• Bilingualism (English, French) is an asset.
• A Bachelor’s degree in Computer Science, or equivalent.

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