Manager - Professional Services (Software)

ROSS; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A fast-growing software company in Toronto is seeking a Manager for their Client Services Team. In this role, you will manage a small team while providing hands-on consulting and training for clients. The position requires significant experience in enterprise software rollouts and offers opportunities for North American travel. The ideal candidate has over 12 years in engineering or consulting roles and strong communication skills. Competitive compensation and referral bonuses available.

Qualifications

• 12+ years of experience in engineering and consulting.
• Hands-on experience with large scale enterprise software rollouts.
• Experience with heterogeneous environments including Windows, UNIX and/or Linux.

Responsibilities

• Manage and execute product rollouts including installation, configuration, integration.
• Lead the creation and documentation of tests for architecture.
• Provide Pre-Sales support and technical presentations to clients.

Skills

Engineering and consulting experience

Understanding complex software systems

Team management

Technical communication skills

Project management

Education

B.S or M.S in Computer Science or related field

Job description

Our client is a fast-growing software company whose last quarter licensing revenue grew 160%. A growing number of Global 3000 companies are using their products to manage the integrity of their enterprise systems. Their clients range in industries as diverse as Financial Services, Telecom, Oil & Gas, Technology and Managed Services, etc.

This is your opportunity to join this company as the Manager of their small Client Services Team. In addition to managing the team, you will also be hands‑on. You will provide consulting services, custom development, and training to their customers. You will lead the installation, configuration, integration, customization, and operation of their enterprise management software.

This is a permanent position and requires travel within North America up to 40%.

Here’s what you’ll have to do:

• Manage and execute product rollouts including installation, configuration, integration, customization and validation within customer environments.
• Lead the detailed design and build of the architecture components using a structured methodology
• Direct the creation, execution and documentation of tests to ensure that the architecture and infrastructure meets user and technical requirements
• Work closely with and manage client-specific cross‑functional teams composed of Engineering, Sales, Client Services, and Account Management representatives.
• Take a technical management role for designated Premium customers by analyzing their environments and proposing deployment plans for the customer.
• Provide Pre‑Sales support and conduct numerous technical presentations to potential clients.
• Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to their products and services.

Here’s what you’ll need to have:

• 12+ years of experience in engineering and consulting capacities
• Demonstrated ability to understand complex, distributed software system with sufficient depth to troubleshoot highly technical, time sensitive issues.
• Managed a team of at least 3 other Sales Engineers or consultants
• Hands on experience with large scale enterprise software rollouts
• Experience with heterogeneous environments including Windows, UNIX and/or Linux
• Strong verbal communication skills and excellent technical writing skills.
• Strong team player who enjoys working in a fast paced team atmosphere.
• Ability to manage multiple priorities, commitments and projects.
• A B.S or M.S in Computer Science or a related field is strongly preferred

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them. In addition, we're happy to give you a $750 referral fee. For more details.