Global VP of AI-Driven Professional Services

March Networks Corporation

Ottawa

On-site

CAD 180,000 - 205,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental benefits

Health club reimbursement

Professional development support

Company holiday closure

Job summary

March Networks Corporation is seeking a dynamic, data-driven Vice President of Professional Services to lead global post-sales offerings, including Professional Services, Technical Support, NOC, Cloud, Customer Success, Training, and Implementation.

The role reports to the CEO and oversees operating models, governance, and profitability, driving automation, analytics, and AI to improve adoption and outcomes worldwide.

Qualifications

Ten years of progressive professional services or similar experience in software/SaaS.
Five+ years in senior leadership overseeing global teams.
Proven ability to scale service delivery and profitability.

Responsibilities

Develop multi-year services strategy and operating roadmap.
Define target operating model across Professional Services, Support, NOC, Cloud Operations, Customer Success, and Training.
Embed AI, automation, and analytics into service motions.
Ensure governance and SLAs across global programs.
Oversee end-to-end delivery and maintain gross margin.

Skills

Executive leadership

Strategic planning

AI & analytics

Cloud & SaaS services

Global team leadership

P&L management

Stakeholder management

Education

Bachelor’s degree in Business, Engineering, CS, or related field

MBA or advanced degree preferred

Tools

Salesforce

ServiceNow

Jira

ConnectWise

Service Cloud

Certinia/PSA

Job description

The role reports to the CEO and oversees operating models, governance, and profitability, driving automation, analytics, and AI to improve adoption and outcomes worldwide.

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