Volunteer Engagement Coordinator

Food Bank; Burnaby; On-site; CAD 52,000 - 63,000; Full time

Job summary

The Greater Vancouver Food Bank (GVFB) is seeking a Volunteer Engagement Coordinator to deliver an exceptional volunteer experience. You will recruit, onboard, orient, engage and schedule volunteers, while maintaining communications and daily administrative operations to support the program.

You will collaborate with internal teams and community partners, ensuring a welcoming environment, accurate records, and effective volunteer retention across multiple GVFB locations and events.

Qualifications

• 1–3 years of administrative experience, preferably in a non-profit or volunteer management environment.

Responsibilities

• Lead volunteer recruitment and onboarding activities.
• Coordinate volunteer orientation registrations.
• Maintain volunteer records in Better Impact and other tracking systems.
• Coordinate volunteer scheduling, communicate priority shifts, monitor attendance, and support retention.
• Prepare and release the monthly volunteer schedule and communicate to volunteers and departments.
• Support volunteer feedback processes, surveys, and program evaluations.
• Maintain volunteer communications via templates, forms, and automated messages.
• Prepare reports and statistics on attendance and volunteer metrics.
• Assist with policy documentation and program administration.
• Provide support for volunteer events and initiatives.
• Assist the Volunteer Engagement Manager as needed.

Skills

Volunteer engagement

Organizational skills

Public speaking

Interpersonal skills

Independent work

Tools

Microsoft Office

Canva

Cognito Forms

Better Impact

Job description

• Competitive base salary of $57,476 annually

Who We Are

The Greater Vancouver Food Bank is a non-profit organization with a mission to provide healthy food to those in need. The GVFB provides support through direct distribution to those in Vancouver, Burnaby, New Westminster and the North Shore, as well as through 160+ agency partners both locally and provincially. Through this model, the GVFB envisions a British Columbia where everyone has access to healthy food through efficient distribution, innovation and partnerships.

The GVFB is a proud winner ofBC’s Top Employers 2026!

The GVFB is a certified Living Wage Employer!This recognizes the GVFB’s commitment to paying fair wages, upholding good work standards for our employees, and contributing to poverty reduction and a higher standard of living in our community.

What We Offer

We believe in providing employees with flexibility, and the resources and tools to excel in their role. Employees will work alongside people who are passionate about food insecurity and community. We provide an inclusive office environment with excellent Skytrain accessibility and free parking on-site.

This is a full-time permanent position, with the opportunity to learn and grow. The successful candidate can expect a competitive base salary of $57,476 annually, depending on experience.

Our competitive benefit plan includes extended healthcare and dental, and a Group Registered Retirement Savings Plan (RRSP) where employees are matched upto 7% of their contributions. Employees also receive three weeks paid vacation annually, as well as two paid personal days, and a paid birthday day off.

Career and personal development are at the forefront of the GVFB’s culture. After three months of employment, employees have access to $1,600 towards professional development, $850 of which can be utilized towards wellness initiatives!

Come and enjoy working in an inclusive, award-winning workplace!

Position Overview

The Volunteer Engagement Coordinator plays a key role in delivering an exceptional volunteer experience at the Greater Vancouver Food Bank (GVFB). This position is responsible for coordinating volunteer recruitment, onboarding, orientation delivery, engagement, scheduling, volunteer communications, and daily administrative operations that support the organization’s volunteer program. The Coordinator serves as a primary point of contact for volunteers and prospective volunteers, ensuring a welcoming, engaging, and well-organized experience from initial inquiry through ongoing participation.

The Coordinator collaborates closely with internal departments, community partners, and volunteers to support volunteer engagement initiatives, strengthen recruitment and retention efforts, and contribute to the continuous improvement of volunteer programs, processes, and overall volunteer experience.

Key Responsibilities

• Lead volunteer recruitment and onboarding activities by screening applications, responding to applicant inquiries, coordinating orientation registration, preparing onboarding documentation, maintaining recruitment materials, and matching volunteers with appropriate opportunities .
• Support with volunteer orientations on an as needed basis.
• Maintain accurate volunteer records within Better Impact and other tracking systems, ensuring required documentation and compliance forms are complete, up to date, and followed up on as needed.
• Coordinate volunteer scheduling, communicate priority shift opportunities, monitor attendance, and support volunteer retention and engagement efforts.
• Support the preparation, coordination, and release of the monthly volunteer schedule, ensuring schedules are accurate , timely , and communicated to volunteers and relevant internal departments.
• Support volunteer feedback processes, surveys, and program evaluations .
• Support volunteer communications by maintaining email templates, forms, and automated communications, responding to inquiries, and sharing volunteer-related updates with internal departments as needed.
• Prepare reports, presentations, spreadsheets, and other administrative materials, including attendance tracking, program statistics, and key volunteer metrics.
• Support the implementation and maintenance of volunteer policies, procedures, and documentation.
• Provide administrative and logistical support for volunteer events, special initiatives, and ongoing program activities.
• Perform other duties as assigned by the Volunteer Engagement Manager.

Personal Attributes and Core Skills

• Passion for volunteer engagement and community service.
• Strong organizational skills with excellent attention to detail and accuracy .
• Ability to take initiative and suggest improvements.
• Strong interpersonal and customer service skills .
• Ability to work independently while maintaining collaboration with the team.
• Ability to maintain confidentiality and professionalism.
• Comfortable speaking in front of groups and delivering presentations to volunteers, community partners, and stakeholders.
• Ability to engage and motivate volunteers from diverse backgrounds.

Qualifications and Experience

• 1-3 years of administrative experience, preferably in a non-profit, volunteer management, customer service, or community-focused environment.
• Ability to travel within the lower mainland; a valid driver’s license and vehicle will be an asset.
• Ability to work from various GVFB locations and off-site venues as required , including volunteer fairs, community events, and recruitment activities.
• Flexibility to work occasional evenings and weekends to support volunteer orientations, events, and other volunteer engagement activities.
• Previous experience recruiting, engaging, coordinating, and supporting volunteers in a non-profit environment is advantageous .
• Proficiency in computer systems, including Microsoft Office suite (Outlook, Excel, Word, and Power Point).
• Experience in Canva and Cognito Forms is an asset.
• Administrative user experience with Better Impact volunteer management software, or similar volunteer platforms.

A criminal record check for working with vulnerable sectors is required upon hiring.

Please accept our utmost appreciation for your interest. The Greater Vancouver Food Bank is an Equal Employment Opportunity employer. Applications will be treated in strict confidence.