Volunteer & Communications Manager

ECVO; Fort Saskatchewan; Presencial; CAD 52.000 - 68.000; Jornada completa

Descripción de la vacante

Fort Saskatchewan Nourishment Centre is seeking a Volunteer & Communications Manager to lead our volunteer program and community communications. You will oversee recruitment, onboarding, scheduling, training, and recognition, while creating engaging social media and newsletters to connect volunteers with the centre's mission.

The role emphasizes relationship-building, collaboration across teams, and proactive problem-solving in a fast-paced nonprofit setting.

Formación

• Minimum 2 years of experience in volunteer management, program coordination, or nonprofit leadership.
• Post-secondary education in related discipline as listed.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability coordinating multiple priorities, projects, and deadlines.
• Experience using volunteer management, scheduling, CRM or database software.
• Valid driver's licence and reliable vehicle.
• Ability to obtain a Criminal Record Check and Vulnerable Sector Check.

Responsabilidades

• Lead all aspects of volunteer recruitment, onboarding, scheduling, training, engagement, retention and recognition.
• Manage social media, website content, newsletters, and digital communications.
• Coordinate community events, tours, workplace campaigns, and partnerships.
• Respond to inquiries from volunteers, donors, businesses and community members.
• Build and maintain positive relationships to strengthen community support.

Conocimientos

Volunteer management

Communication skills

Organizational skills

Team leadership

Relationship building

Problem-solving

Adaptability

Written communication

Verbal communication

Educación

Post-secondary education in Volunteer Program Administration

Nonprofit Management

Business Administration

Public Relations

Herramientas

Better Impact

CRM software

Microsoft 365

Canva

Descripción del empleo

Help Build a Stronger, More Nourished Community

Are you passionate about people, community engagement, and making a meaningful impact?

The Fort Saskatchewan Nourishment Centre is seeking a dynamic, organized, and relationship-focused Volunteer & Communications Manager to lead our volunteer program and community communications.

This is an exciting opportunity for an individual who enjoys building relationships, coordinating teams, creating engaging communications, and helping connect community members to a cause that truly matters. Every day, you will play a key role in ensuring volunteers feel valued, informed, and empowered while helping tell the story of the impact we make together.

About the Role

The Fort Saskatchewan Nourishment Centre relies on the support of more than 160 active volunteers who contribute their time, skills, and energy to our mission. As the Volunteer & Communications Manager, you will play a vital role in ensuring those volunteers have a positive and rewarding experience while helping the organization achieve its goals. This is a dynamic role in a fast-paced, ever-changing environment where no two days are the same. One moment you may be onboarding new volunteers, the next you could be supporting a community event, resolving a scheduling challenge, creating social media content, responding to a donor inquiry, or coordinating a volunteer appreciation initiative. Success in this role requires an individual who enjoys working with people, embraces change, remains calm under pressure, and is energized by finding solutions to challenges as they arise. This position is ideal for an individual who enjoys learning, takes initiative, and is willing to roll up their sleeves to support the team as needed.

Key Responsibilities

Volunteer Leadership

• Lead all aspects of volunteer recruitment, onboarding, scheduling, training, engagement, retention and recognition
• Coordinate volunteer schedules and support operational needs across the organization
• Manage volunteer records, scheduling, reporting, and communications through Better Impact
• Serve as the primary point of contact for volunteer inquiries, concerns, and support
• Support and mentor volunteer leaders and teams
• Coordinate volunteer appreciation and recognition initiatives
• Resolve volunteer concerns and foster a positive volunteer culture
• Ensure volunteer policies, procedures, and training materials remain current

Communications & Marketing

• Manage social media, website content, newsletters, and digital communications
• Support the creation of marketing materials and campaign content
• Support fundraising initiatives and special events
• Monitor engagement metrics and identify opportunities for growth
• Ensure all communications reflect organizational values and branding

Community Engagement

• Serve as a professional representative of the Nourishment Centre
• Lead tours, events, workplace campaigns, volunteer groups, and community partnerships
• Coordinate corporate and community volunteer opportunities
• Respond to inquiries from volunteers, donors, businesses, and community members
• Build and maintain positive relationships that strengthen community support for the organization

Qualifications

The ideal candidate will bring a combination of volunteer management, communications, and community engagement experience.

We're looking for an individual who:

• Loves working with people and building relationships
• Thrives in a fast-paced, ever-changing environment
• Is highly organized and able to manage multiple priorities and deadlines
• Demonstrates exceptional adaptability and resourcefulness in responding to evolving needs and priorities
• Enjoys working with diverse groups of people, personalities, and perspectives
• Is an outgoing and approachable relationship-builder
• Is a natural problem-solver who enjoys finding practical solutions
• Demonstrates professionalism, maturity, and strong judgment
• Is confident providing direction, coaching, and support to volunteers
• Has excellent written and verbal communication skills
• Is comfortable balancing both administrative and people-focused responsibilities
• Is interested in continuous learning, growth, and process improvement
• Works independently while contributing to a collaborative team culture
• Shares our commitment to supporting individuals and families with dignity and compassion

Required Qualifications

• Minimum 2 years of experience in volunteer management, program coordination, leading teams, nonprofit leadership, or a related field
• Post-secondary education in Volunteer Program Administration, Nonprofit Management, Business Administration, Public Relations, or a related discipline
• Proven experience coordinating multiple priorities, projects, and deadlines simultaneously
• Exceptional written, verbal, and interpersonal communication skills
• Strong administrative, organizational, and problem-solving abilities
• Advanced proficiency with Microsoft 365, Canva, social media platforms, and digital communication tools
• Possess a safety-first mentality, set a positive example, enforce safety requirements, mentor and increase awareness for all volunteers and staff
• Experience using volunteer management, scheduling, Customer Relationship Management (CRM) or database software
• Valid driver's licence and reliable vehicle
• Ability to obtain a Criminal Record Check and Vulnerable Sector Check

Preferred Qualifications

• Experience with Better Impact or similar volunteer management software
• Experience in the nonprofit or charitable sector
• Experience working in a fast-paced, ever-changing environment with the ability to adapt quickly to changing priorities and operational needs
• Standard First Aid/CPR and Safe Food Handling Certification

Working Conditions

• Full-time, salaried position
• Primarily on-site in Fort Saskatchewan
• Monday - Friday with the flexibility to work evenings and weekends as required to support client and volunteer needs, events and campaigns

Why Join Us?

Every year, thousands of individuals rely on the Fort Saskatchewan Nourishment Centre for support. This role offers the opportunity to lead a thriving volunteer program, build meaningful community relationships, and make a direct impact on the lives of local families. If you are an organized, people-focused leader who enjoys solving problems, building relationships, and creating positive community impact, we'd love to hear from you.

We thank all those who apply, only those applicants who are selected for an interview will be contacted.

The Fort Saskatchewan Food Gatherers Society provides equal employment opportunities to all employees and applicants for employment without regard to ancestry, race, colour, creed, religion, sex (including pregnancy), sexual orientation, nationality or national origin, ethnic origin, first language, age, gender, gender identity and/or expression, physical or mental disability, marital status, family status, political belief, source of income or social condition. We provide employment accommodation in accordance with provincial legislation.