Visitor Services Lead (Band 3) – Part-Time

Memorial University, Newfoundland and Labrador; San Juan de Terranova; On-site; CAD 3,561,000 - 4,177,000; Part time

Job summary

Memorial University Botanical Garden is seeking a Visitor Services Assistant to oversee daily operations and administration of Visitor Services and to support the gift shop. The role requires greeting visitors, handling inquiries, processing admissions and sales, and supervising student staff and volunteers.

Weekend and occasional evening work are required. Ideal candidates have 1–3 years of clerical experience with strong customer service, proficient computer skills, and the ability to work

Qualifications

• Experience (1-3 years) in general clerical or office work with a customer service focus, including supervisory experience.
• Graduation from high school, supplemented by office, business administration, or related courses, is required.
• An equivalent combination of experience and training may be considered.

Responsibilities

• Greet and orient visitors upon arrival; answer inquiries in person, by phone, and by email.
• Process admissions, memberships, registrations, and gift shop sales; handle cash, debit, and credit card transactions.
• Complete daily cash-outs; assist with promotions, registrations, and public programs.
• Maintain office inventory; staff receptions and special events; supervise visitor services student staff and volunteers.

Skills

Customer service

Supervisory

Time management

Organizational skills

Education

High school diploma

Office courses

Tools

Microsoft Office

Job description

Memorial University Botanical Garden is seeking a Visitor Services Assistant to oversee daily operations and administration of Visitor Services and to support the gift shop. The role requires greeting visitors, handling inquiries, processing admissions and sales, and supervising student staff and volunteers.

Weekend and occasional evening work are required. Ideal candidates have 1–3 years of clerical experience with strong customer service, proficient computer skills, and the ability to work